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Brand new Home2 Suites by Hilton - now seeking experienced guest service representatives.
Individuals must have prior guest service experience and an open availability.
Must be available to work all shifts, AM, PM and Overnight. Weekdays, Weekends and Holidays are required.
Duties and Responsibilities:
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Must be able to effectively resolve guests issues/concerns
10. Knows how to use front office equipment.
11. Must be able to work independently with minimal supervision
12. Posts and files all charges to guest, master, and city ledger accounts.
13. Follows procedures for issuing and closing safe deposit boxes.
14. Uses proper telephone etiquette.
15. Receive and handle all incoming hotel deliveries and guests mail/packages
16. Maintain high guest service scores and adhere to brand standards
17. Attends department meetings.
18. Coordinates guestroom maintenance work with the engineering and maintenance division.
19. Reports any unusual occurrences or request to the manager or assistant manager
20. Knows all safety and emergency procedures. Is aware of accident prevention policies.
21. Maintains the cleanliness and neatness of hotel's common areas
22. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Only candidates with excellent customer service skills and open availability will be considered.
Qualified candidates must apply in person:
14005 Telegraph Road, Woodbridge, va.
No phone calls or emails please.
