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Optometric Receptionist and Technician
Ensuring our customers have the best experience is a priority. An Optometric Receptionist and Technician is directly responsible for providing quality customer service while performing necessary pre-screening exams/testing and for ensuring that customers receive courteous and prompt services in accordance to company protocol both in person and over the phone. A successful candidate will be self-motivated, organized and detail-oriented with an ability to multitask while working in a fast-paced environment. This position requires a lot of teamwork and provides a great opportunity to join a growing and successful company.
The ideal candidates will possess:
Effective interpersonal skills
Excellent customer service skills
Ability to learn optical knowledge
Ability to stand and sit for extended periods of time that may average 6-8 hours
Accurately transcribe words and numbers
Responsibilities:
Perform duties in such a manner as not to jeopardize the safety and health of themselves, fellow
associates, customers, the public, or the environment
Perform exam pre-screening
Complete referral forms and follow-up paperwork as required
Order and maintain supplies and pharmaceuticals needed by doctors
Maintain a professional atmosphere and appearance of doctor's exam lane and pre-test room
Ensure equipment (both Doctor's and pre-test) is properly maintained
Knowledge of modern office practices, procedures and alphabetical file set up and maintenance
Excellent communication, spelling and grammar skills
Ability to follow oral and written instructions, and perform detailed clerical work in a methodical,
independent and thorough manner with speed and accuracy
Typing, computer, and windows based software experience
Exceptional customer service skills
Open and close front office
Help keep doctor on schedule and maintain efficient patient flow
Maintain patient file and medical records
Maintain neat and orderly front desk and waiting room
Interface with doctors and maintain appropriate professional relations
Schedule and confirm appointments, follow-up visits and classes
