Job Title: Order Management Support Job Code: 18504 Job Location: Lynchburg, VA Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off Job Description: The Customer Care Center Quotation Support role is responsible for providing support to our PSPC customers and Sales team by preparing quotes and pricing utilizing Product Configuration and Microsoft tools. They will be part of a team currently creating 2,500 quotes annually totaling $300m. The specialist will work closely with sales representatives and customers to ensure timely, accurate pricing information and compliant with company policies and procedures. The ideal candidate will have a strong background in sales support and customer service, excellent communication skills, and the ability to work in a fast-paced, deadline-driven environment. Essential Functions:
Create and deliver accurate and timely quotations for sales and customers, ensuring all information is complete
Review product compatibility to meet customer requirements
Review Contracts for pricing, terms & conditions along with specific customer pricing
Ensure all quotes are compliant with company policies and procedures
Ability to prioritize tasks and manage daily workload while meeting required deadlines
Supports L3Harris 9/80 work schedule and a Central Time Zone
Be adaptable to changing work priorities and requirements
Ability to identify and resolve issues related to quotes and pricing
Qualifications:
HS Diploma or equivalent with 6 years prior experience, 2 year post-secondary/AA Degree and 2 years prior experience
Preferred Additional Skills:
Experience in a sales support or customer service role
Good communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented with high level of accuracy
Proficient in Microsoft Office.
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L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
