Vacancy expired!
We will only consider applications that have submitted a detailed resume that include 3 work references.
We are looking for a self-starter field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Field Service Technician Responsibilities:
Providing service and customer support during field visits or dispatches
Managing all on site installation, repair, maintenance and test tasks
Diagnosing errors or technical problems and determining proper solutions. Specifically POS, VOIP, Networking, Rack mount, Cable pulling (Cat5,6 Coax, Cat3, HDMI, CATV) Other experience may be a benefit.
PC Repair Technician Responsibilities:
Providing in house, on site, and remote service customer support in a timely manner.
Diagnosing errors or technical problems and determining proper resolution according to guidelines given by customers
Professional Customer Service in all customer interaction and work requirements. Specifically PC / Mac Laptop / Desktop repair, Virus removal, Networking, Wifi, troubleshooting and repair. Cellphone repair experience is a plus.
Overall Responsibilities:
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Detailed documentation of processes done during job
Operate vehicle in a safely manner and use field automation systems
Follow all companys filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Requirements to be considered for this position:
Ability to troubleshoot, test, repair and service technical equipment
Valid driving license, good driving record.
English Literate
Ability to work flexible shifts and to adapt to changing work schedules.
Availability in evenings and Saturday on a rotating schedule.
Technical degree or certification is a plus.
Ability and willingness to learn fast, often on the job as each day as each job will have unique challenges.
