Vacancy expired!
Posting DetailsWorking Title
VA School Certifying OfficialPosition Number
00718ADepartment
REGISTRAR'S OFFICELocation
Norfolk, VAType of Position
ClassifiedType of Job
Full TimeEEO Category
C TechniciansJob DescriptionTo serve as the primary VA certifying official by reviewing claims for VA benefits, primarily for Post-911 GI Bill recipients, and by submitting certifications/verifications through the VA-ONCE portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email. To monitor the University’s VA Work-Study program. Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).Type of RecruitmentKnowledge, skills and abilitiesConsiderable knowledge of customer service techniques. Working knowledge of GI Bill benefits. Effective verbal and written communication skills. Demonstrated ability to interpret and explain policy.
Demonstrated ability to prioritize work and work independently. Demonstrated ability to use Excel and perform mathematical calculations.Special licenses, registration or certification NoneEducation or training NoneLevel and type of experienceConsiderable experience in providing customer service. Basic experience in being attentive to detail, to include auditing records, performing basic mathematical calculations, and problem solving.
Basic experience interpreting, explaining, and applying policy. Basic experience prioritizing work from multiple sources using time management skills and making decisions independently. Basic experience with Microsoft Excel.Preferred knowledge, skills, abilities, education, experience, licensure, certificationConsiderable experience in providing customer service to veterans and military-affiliated persons. Basic experience with VA Once and other veteran websites.
Bachelor’s degree. Some experience with Banner or similar student information or records system. Some experience querying data. Some experience documenting processes and training others. Some experience working with military-affiliated persons.Conditions of EmploymentNoneAnnual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at - 27,004Posting Detail InformationJob Requisition Number
S01175Job Open To
General PublicOpen Date
11/11/2019Close Date
11/15/2019Open Until Filled
NoSpecial Instructions SummaryNoneCriminal Background Check
The final candidate is required to complete a criminal history check.College Home Page Department Home PageEquity Statement Old Dominion University does not discriminate in admissions, treatment, employment or access to its programs or activities on the basis of race, color, religion, national or ethnic origin, age, sex (including pregnancy), political affiliation, veteran status, family medical and genetic information, sexual orientation, gender identity, gender expression, or disability. Minorities, women, veterans and individuals with disabilities are encouraged to apply.Reasonable Accommodation RequestIf you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.Pay Transparency Nondiscrimination ProvisionThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.Supplemental QuestionsRequired fields are indicated with an asterisk ().
Do you have working knowledge of GI Bill benefits?
Yes
No
Please describe your skill level with Microsoft Office programs to include Word, Excel, PowerPoint, and Access.
(Open Ended Question)
Describe your experience interpreting, explaining, and applying policy.
(Open Ended Question)Applicant DocumentsRequired Documents
Resume
Cover Letter/Letter of Application
Contact Information for Professional References
Optional Documents
