Laundry Place Battlefield is now hiring for our part time, 16 hours a week, night position. Hours for this position are 3PM – 11PM. We are looking for someone who loves to do laundry, keep things clean, and help people have the best experience possible while visiting our facility. If you feel like this is a great fit for you please email your full name and best phone number to call you. Hope to hear from you soon!
Thanks,
Brandon
See below for full job description:
GENERAL JOB DESCRIPTION
This position is the most customer-facing position in our organization and our goal is to "wow" the customer from the first greeting at the door to the final "goodbye, see you next time!" We are NOT your typical laundromat experience in both facilities and customer experience and this begins with the Retail Store Attendants and their interactions with our community.
MAJOR DUTIES AND RESPONSIBILITIES:
Provide outstanding customer service
Maintain a high level of cleanliness in the store
Process drop-off laundry orders according to specific customer preferences at a high level of quality
Service will include, but is not limited to, Self-Serve Laundromat customers, Drop-Off Laundry & Dry Cleaning customers, the general public and to a less degree our Pickup & Delivery customers The ability to think on your feet and improvise is helpful
MINOR DUTIES AND RESPONSIBILITIES:
Greet/WeIcome customers upon arrival.
Provide a mini tour of the stores as requested.
Be proactive in meeting customer needs.
Complete shift & detail cleaning as directed.
Assist customers with using any equipment and machines and in time become a subject matter expert on their usage.
Process drop-off laundry orders.
Check in and out drop-off & dry cleaning orders.
Sell retail products over the counter.
Spot clean parking lot at shift overlap.
Punctual attendance is required in this position as the store attendant often works independently.
Abide by all company policies and procedures at all times (see Employee Handbook for more detailed information).
QUALIFICATIONS FOR THE JOB:
Customer-facing experience is preferred, but not required. A positive attitude and friendly smile are required.
The ideal candidate for this position enjoys serving and helping others and has flexible availability. We can work around availability issues for the right candidate.
KEY COMPETENCIES:
Reasonable ability to handle upset customers.
Basic computer/tablet skills
Ability to assist and handle customer service issues as they arise
PHYSICAL REQUIREMENTS:
Able to regularly lift bags of laundry up to 40 pounds
Able to stand for long periods of time
Able to stoop on knees temporarily
Must be in good physical health and able to perform all functions of the position
