Please note that this posting is for applicants participating in ServiceSource’s Employment programs. If you are not currently part of a ServiceSource program, you will not be considered for selection.Make an impact by joining the ServiceSource team where our mission is serving individuals with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Job Summary The Information Technology (IT) Intern will be providing IT support to both the IT department and company staff. The schedule for this internship is for approximately 32 hours/week. This is a 12-month program of learning and job experience for job seekers who have a documented disability. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Support IT asset Inventory.
Responsible for set up of new systems and rebuild of old systems.
Set up end user profiles.
Install/configure software and firmware updates.
Contact vendors for hardware support.
Additional Responsibilities
Schedule and deploy systems to end users.
Assist end users with logging to systems.
Enter support tickets and answer phones.
Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues.
Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s)
High School Diploma or a General Equivalency Diploma (GED) required.
Knowledge, Skills, and Abilities
Knowledge of basic computer hardware, including installation and troubleshooting.
Experience with desktop windows 10 and server operating systems
Proficient written and oral communication skills.
Proficient interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed. Keen attention to detail.
Good customer service orientation. Experience working in a team-oriented, collaborative environment.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.Employee Statement of Understanding I have read and understand the job description for my position. I am able to perform all of the essential functions of my position. I agree to comply with the corporate policies and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization. I have read, understand, and agree to the above. ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual. To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s 4 Easy Steps to ApplyStep 1:Apply online to an open position. If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below. Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact Step 3: Submit Comprehensive Release form to a local ServiceSource contactStep 4: Submit Documentation of Disability letter to a local ServiceSource contactProgram Outreach Specialists by LocationAurora/Colorado Springs, Colorado(719) 510-2328Co-Jobs@servicesource.org Fort Worth, Texas(571) 455-8541Tx-jobs@servicesource.org Newport News/Fort Eustis, Virginia(757) 503-1222FtEustis-jobs@servicesource.org Northern Virginia, Washington, DC, Maryland(703) 970-3697VAMDDC-Jobs@servicesource.org Northern Virginia/Quantico/Washington, DC – Food Services(571) 455-0195Jobs-VA-FoodService@servicesource.org St. Louis, Missouri(314) 202-9199Stl-jobs@servicesource.org Boyers, Pennsylvania(571) 455-8541 Boyers-jobs@servicesource.org North Carolina/Kentucky(910) 826-4699 ext. 4699Jobs-NCKY@servicesource.org Florida(727) 538-7370Jobs-FL@servicesource.org DE, PA, MD and TX(302) 765-1259Jobs-DEPAMDTX@servicesource.org NOTICE TO APPLICANTSWe conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.Do you need a reasonable accommodation to apply to a career opportunity online? Please click here (https://www.servicesource.org/contact-us) to view a list of Regional Office locations. Please ask to speak with Human Resources.PAY TRANSPARENCY POLICY STATEMENT:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ServiceSource is a leading nonprofit disability resource organization with programs and operations in more than 10 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, Utah, and Virginia. Collectively, the organization serves more than 31 ,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual. To learn more, you may click on the following video link:https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48sWhat we do
