DescriptionICF is seeking an experienced ServiceNow Architect. You will be part of an established team supporting our federal client in Washington, DC.The Team:CMS Office of Information Technology would like to continue to leverage the SNOW platform to achieve greater operational efficiencies through automating manual business processes and more real time reporting and analytics to improve staff productivity, to identify opportunities for improvement and issues requiring resolution, and improve the end-user experience. Specifically, CMS would like to leverage the full ServiceNow capabilities to meet the needs of this demand. The goals for this effort are to provide the human center design based architecture and implementation support for CMS to leverage ServiceNow to improve the end-user experience, automate business processes, enable real time collection of data, analysis, monitoring, and reporting, and to ultimately improve business operations and effectively utilize resources. Moreover, the goal is to assist CMS to capture, rationalize, consolidate, migrate and modernize its legacy business management applications portfolio to a standardized modern platform that provides ease of integration with other CMS technology platforms; research, develop, and prototype new requirements.The WorkAs a ServiceNow Solutions Architect, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform. Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices. Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects. Your responsibilities include:1. Solution Design and Architecture : Collaborate with clients and internal stakeholders to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions. You will be responsible for creating detailed technical designs that align with the clients' needs and leverage the capabilities of the ServiceNow platform effectively.2.Technical Consultation : Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices. Assist in identifying potential challenges and propose innovative solutions to address them.3. Customer Presentations: Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. This may involve interacting with both technical and non-technical stakeholders.4. Implementation Support: Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions. You will provide technical oversight and hands on keyboard support and ensure the design is accurately translated into a functional solution.5. Integration and Automation: Design and oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across different platforms.6. Performance Optimization : Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow solutions. Identify and address bottlenecks to improve system performance. Support two platform upgrades each year and WSD product upgrades as requested.7. Security and Compliance: Ensure that all ServiceNow solutions adhere to security best practices and compliance requirements. Collaborate with security teams to implement robust security measures and maintain a secure environment.8. Documentation and Knowledge Sharing: Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team.9. Continuous Learning: Stay updated on the latest advancements in ServiceNow technologies, tools, and industry trends. Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches.10. Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations.Position Responsibilities:
Certified ServiceNow Administrator, Certified Application Developer with additional certifications in a minimum of two of the following: ITOM, ITSM, HRSD, CSM, WSD and/or Service Portal.
Formulates and defines system scope and objectives.
Prepares detailed specifications for programs.
Responsible for program design, coding, testing, debugging and documentation.
Technical knowledge and responsibility of all phases of applications systems analysis and programming.
Understands the business or function for which application is designed.
Instructing, directing and checking the work of other technical team members.
Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients.
Has an understanding of front and back-end web development.
Experience with programming languages and databases including AngularJS, PHP, HTML, CSS, JavaScript
Required Skills:
5+ years experience developing on the ServiceNow platform.
5+ years of IT application system experience in technology solution delivery.
3+ years of experience with platform customization in relevant delivery platforms
3+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
3+ years experience with HRSD to include at least two successful deployments of an HR solution from initiation to deployment
2+ years of experience with custom application development including Custom Service Portal widget creation. Experience with rebuilding legacy applications in ServiceNow a plus.
2+ years of experience working and developing with JavaScript - HTML5, Jelly, jQuery and AngularJS.
2+ year experience leading and mentoring Junior ServiceNow team members
2+ years experience implementing systems using the Agile/Scrum methodology
1+ years experience with Workplace Service Delivery for Reservation management to include an integration with Outlook.
US Citizenship required (required by federal government for this position)
Preferred Skills:
Experience with ServiceNow License Management
Experience building APIs through MuleSoft.
Integration experience (SOAP,REST, and JSON as well as JDBC and file imports).
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.
Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) and Pay Transparency Statement .Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:$112,513.00 - $191,273.00Nationwide Remote Office (US99)
