Software Engineering Manager (Hybrid)

Software Engineering Manager (Hybrid)

03 Nov 2023
Virginia, Reston, 20191 Reston USA

Software Engineering Manager (Hybrid)

Resp & Qualifications


CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, serving the healthcare needs of 3.5 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region.

In July 2018, Brian D. Pieninck assumed the role of President and CEO after serving as the company’s COO of Strategic Business Units and IT Division. Under his leadership, the organization completed an extensive review of its operations and clinical programs, resulting in an expansive 3-year strategy to grow and diversify the company’s core business. Along with a 5-year vision to drive the transformation of the healthcare experience across the continuum of its members, partners, and communities, the company has placed a renewed and intentional focus on fostering a mission-based culture, which drives every decision the company makes. The organization employs over 5,600 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia. CareFirst has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and creation of a supportive and equitable work environment for all employees.

At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future. Every day, we make a meaningful difference in the communities where we live and work.

We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our employees and the communities we serve. We rely on the rich diversity of our employees’ experiences and backgrounds to achieve our mission. Every year we host a Week of Equity and Action where we deepen our investment and commitment to diversity, equity, and inclusion. During this week thousands of employees engage in workshops and volunteerism with the goal of bettering themselves and our community.
  • Women make up around 70% of CareFirst’s employee population, and over 50% identify as BIPOC (Black, Indigenous, and people of color).
  • We have 9 resource groups that connect employees over shared identities (LGBTQ, veteran status, race, etc.) and passions (climate change, healthy living, leadership development).
  • Employees are encouraged to give back and volunteer in their communities with their civic engagement hours.

As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with $65 million invested in the community in 2020 to improve overall health, and increase the accessibility, affordability, safety, and quality of healthcare throughout its market area. The company’s employees consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes. The company’s continued efforts to reinvest in community health care programs has repeatedly earned CareFirst regional accolades as a leading corporate philanthropist, including the No. 2 and No. 7 spots on the Baltimore Business Journal and Washington Business Journal’s 2019 list of top corporate givers, respectively.

Manages and oversees the teams responsible for design and development of software applications, and their operations and maintenance Directs the work of engineers to ensure the best practices around software development. Provides oversight of enterprise software solutions to ensure successful implementation of released applications

  • Empowers a team of software engineers, business analysts, and scrum masters who may be matrixed into development teams to develop scalable software solutions that deliver business value. Provides best practices for analysis, design, software development and quality engineering activities toward the implementation of complete, end-to-end solutions. Work closely with third parties and stakeholders to manage risks and dependencies in order to deliver features across multiple projects and teams efficiently. Remove impediments associated with hand-off to external dependencies during execution. Coordinates the review of requirements with vendors, stakeholders and architects. Liaison to address any vendor specific blockers during execution. Define, develop and articulate different delivery and resource management methodologies of projects based on the stakeholder needs
  • Develop staff through coaching, timely performance feedback, and assessments, and conflict management Establish performance and development plans. Ensure a constantly rising bar of technical excellence and professional growth. Manage, mentor, and coach to ensure continued growth and development to aid in achieving career goals.Ensure team members understand individual commitments as well as team and company goals, helping the teams achieve Sprint completion and release dates. Ensures that the team(s) has the right skills and capability to deliver; addresses gaps through reskilling and/or hiring. Ensure retention of top talent and identify methods for keeping high performers engaged and growing
  • Recommend and develop solutions which take into consideration costs, business needs, and organizational impacts. Works with cross functional teams to meet business objectives. Research and identify opportunities to expand the team’s capacity with lower cost development resources. Develop the business model for remote teams and recommend the vendor based on a suitable criteria. Ensure the local team understands the outsourcing strategy and their role with the remote teams to retain talent. Manage expenses to ensure effective use of capital and cash flow. Provide budget estimates and spending forecasts. Analyze past spend and account for discrepancies.
  • Facilitates all aspects of software development from planning, testing, and quality assurance to implementation. Ensure adherence to IT best practices and the organization’s SDLC. Make appropriate team assignments and encourage the team to embrace processes that drive sustainable improvements. In conjunction with Product Management, help the team estimate features for release planning with a mindset of continuously improving estimation accuracy. Tack and report on team’s progress towards completion of assigned deliverables.
  • Serve as a channel of prioritization, escalation,and marshal the appropriate resources to resolve urgent or high severity issues quickly and efficiently while minimizing the impact to customers.

This position manages people.


Education Level: Bachelor's Degree inComputer Science, Information Technology, or related field OR inlieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Upon Hire Preferred:
Scrum Alliance Certified Enterprise Coach.

  • 5 years Related professional experience.
  • 1 year Supervisory experience or demonstrated progressive leadership experience.

Knowledge, Skills and Abilities (KSAs)
  • Ability to prioritize projects and allocate resources based on organizational goals.
  • Ability to establish relationships and credibility with engineers.
  • Ability to cultivate a collaborative, high-performing team environment.
  • Understanding of distributed computing principles.
  • Collaborating on a cross-functional team to execute against our product road map.
  • Experience working with relational databases.
  • Select, monitor, coach, develop, and grow employees.
  • Support the operations and business continuity.
  • Knowledge and experience with various delivery methodologies.
  • Experience in software development life cycle (SDLC) and delivery.
  • Excellent communication skills both written and verbal.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Fundamental knowledge of software engineers’ best practices, agile methodologies, CI/CD pipelines.
  • Identifies technical risks and develops mitigation strategies; introduces and recommends industry best practices and standards for the project.
  • Evaluates and assists in the selection and procurement of hardware and software technologies and serves as a mentor for junior developers.
  • Works with stakeholders as well as technical and analytical counterparts to define constraints and develop requirements and concept of operations documentation.
  • Ensure code quality standards, deployment methodologies and practices.
  • Knowledge of code deployment architecture and methodology.
  • Reviewing the work of other developers and providing feedback.
  • Ability to communicate technical requirements to all levels of expertise.
  • Proficient in establishing and maintaining good working relationships.
  • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.


Department:Claims and Portals

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship


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