The Service Operations Engineer Candidate supports Oracle's government customers, and is responsible for the operation of production environments, including systems and databases, supporting critical business operations. They will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.
Responsibilities:
Operates and performs maintenance to services running within the region through the use of Runbooks.
Deploys code and executes other changes within the region. Ensures timely resolution and documentation of incidents through bridges.
Ensures thorough documentation of incidents through company-standard reporting methods.
Monitors the region for faults, alarms, and other errors. Informs internal teams as required through process and procedure.
Act as lead/mentor for other service operators.
Act as a point of escalation for incidents and other issues arising within the region.
Operates and performs maintenance to services running within the region.
Troubleshoots operational issues on behalf of service teams.
Requirements:
TS/SCI + full scope Polygraph Clearance.
Bachelor's degree, in Computer Science, or equivalent work experience.
Experience with Linux. Experience deploying code within change management procedures. Experience participating in or running incident bridges.
Customer obsession, passion for delighting customers. Understanding of cloud concepts and platforms.
Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
Experience working with government customers is preferred, but not required. Proven ability to quickly learn new technical domains and then train others.
Strong understanding of cloud concepts and platforms.
Current TS/SCI + full scope Polygraph Clearance is required for this position.
Candidate can be located in either Reston VA or Seattle WA and will be expected to sit in one of the secure locations
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.
Microsoft has an exciting opportunity for a Senior Advanced Cloud Engineer (ACE) in the Cloud+AI Silver Team. Our team provides customer support for Azure Stack Edge products to strategic US Government Customers. In this role, you will be surrounded by people who are passionate about cloud computing and understand that excellent support is essential to customer success!
