Systems Engineering Manager (Hybrid)

Systems Engineering Manager (Hybrid)

03 Nov 2023
Virginia, Reston, 20191 Reston USA

Systems Engineering Manager (Hybrid)

Resp & Qualifications


CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, serving the healthcare needs of 3.5 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region.

In July 2018, Brian D. Pieninck assumed the role of President and CEO after serving as the company’s COO of Strategic Business Units and IT Division. Under his leadership, the organization completed an extensive review of its operations and clinical programs, resulting in an expansive 3-year strategy to grow and diversify the company’s core business. Along with a 5-year vision to drive the transformation of the healthcare experience across the continuum of its members, partners, and communities, the company has placed a renewed and intentional focus on fostering a mission-based culture, which drives every decision the company makes. The organization employs over 5,600 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia. CareFirst has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and creation of a supportive and equitable work environment for all employees.

At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future. Every day, we make a meaningful difference in the communities where we live and work.

We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our employees and the communities we serve. We rely on the rich diversity of our employees’ experiences and backgrounds to achieve our mission. Every year we host a Week of Equity and Action where we deepen our investment and commitment to diversity, equity, and inclusion. During this week thousands of employees engage in workshops and volunteerism with the goal of bettering themselves and our community.
  • Women make up around 70% of CareFirst’s employee population, and over 50% identify as BIPOC (Black, Indigenous, and people of color).
  • We have 9 resource groups that connect employees over shared identities (LGBTQ, veteran status, race, etc.) and passions (climate change, healthy living, leadership development).
  • Employees are encouraged to give back and volunteer in their communities with their civic engagement hours.

As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with $65 million invested in the community in 2020 to improve overall health, and increase the accessibility, affordability, safety, and quality of healthcare throughout its market area. The company’s employees consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes. The company’s continued efforts to reinvest in community health care programs has repeatedly earned CareFirst regional accolades as a leading corporate philanthropist, including the No. 2 and No. 7 spots on the Baltimore Business Journal and Washington Business Journal’s 2019 list of top corporate givers, respectively.

Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premise data centers, cloud infrastructure as well as disaster recovery. Ensure and maintain availability, performance, security, automation, DevOps, and license compliance of all infrastructure systems. Ensures that hardware and/or software are installed and optimally configured in best practice by the vendor and meets the needs of the organization. Monitors system performance and provides recommendations and executes engineering tasks, as needed. Responsible for creating and maintaining area's customer based service level agreements. Responsible for mentoring staff and maintaining labor (talent retention), hardware and software budgets.

  • Manage purchase of software licenses for new products, and renewal of licenses for existing Tools.
  • Provide Laptop and Workstation with all the necessary software and tools for all new hires across multiple locations.
  • Manage all the Assets for the company from purchase to maintain inventory to re-provision.
  • Produce Managementreports.
  • Support Audits.
  • Manage repair of Laptops and workstations.
  • Provide Moderation for Critical Microsoft Teams Meetings & Training department.
  • Build Process and Procedure documents for Operations and Engineering and development team.
  • Manage and support latest Conference Room technologies.
  • Identify new products to enhance end users collaboration.

    • Oversees system engineers and engineering support processes to ensure effective resolution of business issues.
    • Evaluates deliverables to ensure products and services meet customer expectations.
    • Manages the relationship with internal business units to deliver on service level agreements.
    • Performance Management and Associate Development.
    • Communicates frequently with vendors to understand product lifecycles.
    • Guides engineering teams in developing system, performance, and software specifications.
    • Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.

    This position manages people.


    Education Level: Bachelor's Degree inComputer Science, Information Technology or related field OR inlieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

    • ITIL Foundations v3 Upon Hire Preferred.
    • PMBOK - Project Management.
    • Process Certifications like Six Sigma.

    • 5 years Related professional experience.
    • 1 year Supervisory experience or demonstrated progressive leadership experience.

    Knowledge, Skills and Abilities (KSAs)
    • Ability to present technical and non technical information to multiple audiences.
    • Ability to build relationships across a variety of partner groups in a global environment.
    • Ability to plan and manage complex projects.
    • Knowledge of engineering theory and design criteria.
    • Proficiency with various systems engineering tools and processes.
    • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

    Travel Requirements

    Estimate Amount: 10% Routine travel between CareFirst/SBP locations.


    Department:IT Technical Services

    Equal Employment Opportunity

    CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    Hire Range Disclaimer

    Actual salary will be based on relevant job experience and work history.

    Where To Apply

    Please visit our website to apply:

    Federal Disc/Physical Demand

    Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


    The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

    Sponsorship in US

    Must be eligible to work in the U.S. without Sponsorship


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