Overview:
As the first point of contact for our guests, the Host plays a vital role in creating an exceptional dining experience at [Restaurant Name]. We are seeking a polished, personable, and detail-oriented individual who thrives in a fast-paced, high-energy environment. Our ideal Host will not only greet guests with warmth and professionalism but also set the tone for an unforgettable dining experience by ensuring seamless coordination between front-of-house and kitchen staff. With high expectations for service quality, this role requires a commitment to excellence, a proactive mindset, and the ability to handle a variety of responsibilities.
Key Responsibilities:
Guest Reception:
Greet and welcome all guests with a warm, friendly, and genuine demeanor. Establish rapport and ensure guests feel valued and cared for from the moment they arrive.
Seating and Reservations:
Manage the reservation book and seating chart with precision, ensuring guests are seated in a timely and efficient manner while balancing wait times and maximizing table turnover.
Customer Service Excellence:
Anticipate and exceed guest needs by providing attentive service, including answering questions about the menu, specials, and restaurant policies. Handle any guest concerns or special requests promptly and professionally.
Communication and Coordination:
Communicate effectively with both guests and team members, ensuring smooth and effective front-of-house operations. Coordinate with servers, kitchen staff, and management to ensure seamless service flow.
Waiting List and Lobby Management:
Maintain a neat and welcoming entrance area, manage waiting lists effectively, and ensure that guests are updated on wait times. Manage guest expectations, ensuring they are comfortable and informed during wait periods.
Maintain Cleanliness and Organization:
Ensure the front-of-house area, including the host stand, entrance, and lobby, is always clean, organized, and visually appealing. Monitor and maintain a comfortable environment for guests while they wait.
Support Team and Operational Tasks:
Assist servers and other staff with clearing tables, delivering menus, and running food when necessary. Help ensure the overall operational efficiency of the restaurant by supporting other staff members as needed.
Pay 15$+% of tip
