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Stanleys Shop is a fast growing, owner-operated King William County auto and equipment repair shop. We are a leader in the local auto repair industry and we are known for quality repairs, superior customer service, and giving back to the community through active philanthropy. We are looking for a new member to add to our team who can help us grow and continue providing excellent service to our clients.
We are searching for the best candidate to fit our team and we are more focused on whom we are hiring than what they know. We will provide orientation and training on our specific processes and procedures.
What We Offer:
Great work environment in a family-like atmosphere.
Competitive salary.
40-hour work week.
Specific Duties Include:
Answering phones and greeting customers.
Scheduling and coordinating repairs between customers and shop technicians.
Preparing and communicating accurate and thorough repair estimates.
Setting up electronic and hard copy files.
Accounts Receivable and Accounts Payable (QuickBooks experience a plus).
Preparing invoices and reports.
Payment processing.
Supply ordering and stocking.
Parts ordering and receiving.
Maintaining general office cleanliness.
Maintaining a neat and organized personal work area.
General office tasks such as processing mail, copying, scanning, sorting, filing, etc.
Opening, sorting, and following up on shop emails.
Interacting with insurance adjusters and documentation of repairs.
Interacting with technicians for supplements, repair procedures, repair time estimates, etc.
Interacting with technicians to coordinate timely acquisition of parts.
Helping to ensure repairs remain on our promised schedules and commitments.
Providing timely customer updates on the status of repairs and satisfaction follow up.
Supporting the owner in daily operations.
Other tasks and projects as assigned by owners or their representatives.
Minimum Qualifications:
Ability to be task oriented in a fast-paced environment.
Interest/knowledge/passion for the automotive industry.
Team player with excellent written and verbal communication skills.
Excellent customer service skills.
Excellent organization skills.
High school diploma or equivalent (GED).
Driver's License and reliable transportation.
Computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Discretion in confidential matters.
Ability to learn new things quickly.
Ability to take directions.
Ability to sit for extended periods and lift 25 lbs.
Ability to detect and implement new ideas to increase efficiency.
Honest and reliable with a good work ethic.
Must be authorized to work in the USA
Must be able to pass pre-employment testing to include background checks.
Experience:
Receptionist and/or customer service experience: 3 years (Preferred).
Auto Repair Shop/Car Dealership experience: 1 year (Ideal).
TO APPLY:
Submit BOTH your resume and cover letter.
Only the most qualified candidates will be contacted.
Stanleys Shop is an equal opportunity employer.
Job Type: Full-time 8:00 to 5:00 M-F
Salary: $10 -$12/hour
