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Are you a tech savvy office manager seeking a career change?
Well, hello there! Are you in or around Central Virginia seeking a career in management or HR? Do you feel it’s time for a change? Do you have experience supervising staff in the service or service delivery industries? Would you value the potential of earning upwards of $50k annually serving the technology needs of our community with full benefits, paid training and a predictable, daytime schedule?
If the answer to any of the above questions is yes, then a location manager position with one of the region’s fastest growing small companies could be for you! Top Notch Computers fosters a positive work environment, industry-leading staff retention rates, and a rich legacy of service to this community. This role will play an integral part in bringing our firm to the front of the line when it comes to managed IT services, consistent with our goal to responsibly double in size by 2027. First job with an IT company? No problem-we’ll get you the IT-specific training that you need if you’re Top Notch material! Of course, we also welcome seasoned IT industry veterans to apply - if this is you, we certainly value your experience!
This is a real full-time position, not a temp job or contract. For the right candidate, there may be eventual opportunities to advance within the organization. Occasional Saturday shifts will be required as well. After a probationary period, F/T staff will be eligible for health + dental insurance and PTO benefits.
-Enforcing our standards of quality workmanship and timely communication
-HR & payroll support for internal staff
-Employee benefits coordination
-Billing/accounts payable
-Oversight of our general incoming email support requests and sales inquiries
-Resolving client complaints & disputes regarding billing
-Parts ordering, returns, & inventory management
-Conducting performance reviews, working alongside our CIO utilizing metrics to boost personnel output
-New employee trainings and orientations
- Liaison to our insurance companies and collections team
As a smaller company, sometimes there is some overlap in roles. Ideal candidates will possess the following:
-At least 3 yrs. experience working in the IT services field or similar industry, with at least 1 in a management, supervisory, or team lead position
-Strong technical skills, with at least a basic knowledge of networking, commercial IT, and computer repairs. Active Directory & Office 365 experience a plus.
-Strong Quickbooks knowledge
-Superior organizational skills
-A hard working, can-do attitude
-Willingness to learn new things, and the ability to learn new concepts quickly
-Excellent customer service & conflict resolution skills
-A clean, professional appearance
-The ability to multitask and do well under pressure
-Excellent writing & communication skills
Bonus points for IT troubleshooting skills and bookkeeping experience (especially Quickbooks)! Long story short, we are seeking someone intelligent, well-spoken, fun, and ambitious who loves to work hard and be busy. Reply to this posting with your resume if interested. Please mention something about the actual position in your reply, so we can weed out the bots & machine-gunners.
Compensation:
$42,500-$53,500 per annum, depending on experience, OT, & bonuses
KPI’s:
% of local staff’s weekly, monthly, and quarterly tasks delivered on time
# of customer service or billing incidents escalated to C-level
CCC (cash conversion cycle) for our billing and collections process
# of sales orders processed/wk.
Productivity ratio of technical team
NOTE: We also have technical positions available throughout Virginia-please see the “Systems/Network” or “Technical Support” sections to learn more!
