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We are Safe and Sound Transport Services, LLC located in New Kent County VA, The newest leading transportation service and we are looking for a friendly professional to add to our team. You should present yourself very well, be positive, and be customer service focused. experience is preferred.
This position you will book reservations, assign drivers, for our client base, and ensure our clients have a great experience from start to finish.
Responsibilities (Note: The following represents the essential responsibilities for this position. Other related duties may be assigned from time to time.)
Be reliable. Understand that your colleagues rely on you
Be productive and accountable when you are in the office
Treat others the way you would like to be treated
Perform duties as directed by supervisors and management
Distribute work to our driver techs in order to efficiently fulfill daily bookings
Track status of individual trips to ensure timely and accurate trip completion
Manage multiple tasks in a time sensitive environment
Complete appropriate paperwork
Provide support to our driver techs as needed, includes:
Ensure fulfillment of the clients travel and booking needs including client preferred billing requirements, preferred affiliates and specific requests.
Responsible for maintaining proficiency in client specific procedures, customer service techniques, handling of customer inquiries and knowledge of reference materials.
Researches and resolves customer inquiries, responds to customer requests in a timely manner.
Attends team meetings as scheduled. Participates in classroom training for new and recurrent programs.
Collaborate with management
Perform other necessary, reasonable duties as needed
Anticipate problems and work diligently to resolve issues
Be a positive force within Safe and Sound Transportation Services, LLC
Develop trusting relationships with both internal and external customers and affiliate partners through relevant communication via email and/or telephone communication as required
Function as a customer support person with responsibility for troubleshooting any reported problem, identifying the source of the problem and either correcting the problem or escalating it to the point of resolution
Use creative means, both within the Company and externally to resolve unique problems
Fully document each step of the resolution process to ensure customer service level is maintained even after service failure. This is paramount to the success of this position, as well as attention for process improvement opportunities.
Requirements (experience & skills) Education minimum high school diploma, GED or
