Shift into high gear with a fast-growing auto parts distributor—your experience as a tech, parts specialist, or claims adjuster is exactly what we need!"
Growing, fast-paced subsidiary of a global corporation that distributes new, remanufactured and used auto parts to insurance companies, dealer groups and independent shops needs a motivated, quick thinking Automotive Warranty Administrator who excels at customer service. This position is perfect for Claims Adjusters, Automotive Services Writers or Technicians who would like to apply their automotive knowledge from a comfortable office or home office setting.
Candidate must have experience in Automotive Warranty claims, Automotive Parts or Service, Automotive Technician or a related field.
Responsibilities will include:
Working as part of the warranty team to initiate, process and close warranty claims in the most efficient and cost-effective manner
Communicating with repair facilities, vendors and customers via phone, email and IM to process claims
Utilizing specific customer and vendor guides to meet each of their respective needs
Negotiating and paying warranty claims once complete
Developing relationships with vendors’ warranty teams
Making pre-install calls to technicians to provide part-specific installation guidelines
Qualified candidates will:
Have strong automotive knowledge and either technician and/or service writer experience
Be comfortable working with computers and over the telephone
Be detail orientated and able to successfully multi-task
Have experience with working directly with customers
Be able to make independent decisions based on sound judgment to keep customers happy
Be professional, hard-working and easy to get along with
Be willing to do what it takes to get the job done
This is a full-time, hourly position with no weekend work required. C&K has a casual, friendly work environment that is unique to the automotive industry. We offer competitive benefits including paid time off, health insurance for employees and 401K with match. Pre-COVID, this was an office position; now however, full-time remote work is an option after training. Virginia-based candidates only.
This is an hourly position, and the compensation will be an annual salary between $45,000-$60,000, depending on experience.
Please respond with cover letter, resume and salary history and requirements.
Job Type: Full-time
Benefits:
Employee assistance program
Flexible spending account
Health savings account
Work Location: In person
