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Basic Purpose To plan, organize and control the day-to-day functions and activities of the Projects and Process Improvement team in the design, development and execution of complex business optimization solutions and advanced data analytics. Lead project prioritization, resource allocation, implementation and business value analysis of the portfolio of process improvement and business automation solutions that support the department and enterprise strategic goals and objectives. Direct, coordinate, and oversee comprehensive and quantitative analyses and in-depth studies relating to operational functions, workflows, processes, and other business unit related issues. Formulate, analyze, and modify policies, procedures, and methods to ensure continuous operations and improve efficiency, productivity, and quality member service. Improve internal processes and capabilities to reduce costs relative to income and react effectively to membership/market needs. Oversee efforts to continuously improve programs, functionality and operations. Monitor activities, evaluate programs and channels to identify opportunities to improve service delivery.
Responsibilities
Oversee the execution of operational duties of Projects and Process Improvement
Direct, coordinate, and oversee comprehensive quantitative analyses and in-depth studies relating to operational functions, workflows, processes, and other business unit related issues
Develop critical collaborative relationships/partnerships with key technical/non-technical stakeholders to gain concurrence, input, and execution of process improvement and business automation initiatives
Provide forward thinking, technical expertise in current and emerging technologies, trends, and practices
Negotiate consensus with business area leadership related to project prioritization to resolve resource and environmental constraints
Review business proposal benefits, remove bias and seek empirical data, regulation or policy to justify requests for prioritization and resourcing
Ensure effective and efficient allocation of staff resources to the portfolio of projects and initiatives
Establish workforce by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high quality resources
Identify and resolve operational and process performance gaps and obstacles; implement changes and improvements
Oversee the collection, correlation and detailed analysis of data to drive business decisions and mitigate risk/loss
Monitor internal processes and perform quality control to ensure adherence to regulations, Navy Federal standards, and industry practices
Oversee vendor RFI/RFP and contract activities ensuring completeness of business requirements and delivery expectations
Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within the department to ensure compliance with regulations, policies, vendor contractual requirements, procedures, processes and standards
Lead key projects or initiatives to resolve larger and more complex issues
Oversee projects and initiatives designed to improve the efficiency of automated systems and internal processes and capabilities
Review quality assurance techniques and the progress of projects to ensure goals and objectives have been met
Recommend technical and functional solutions to requirements and develops metrics to measure effectiveness
Review ideas, suggestions, and recommendations for merit and project consideration
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Leadership Level - Supervise daily activities
Perform other duties as assigned
Qualifications
Bachelor's Degree in a related field or the equivalent combination of education, training, and experience
Experience in leading, guiding and coaching technical professional staff
Experience in using analytical techniques, tools, models and simulations to perform qualitative and qualitative analysis
Experience in leading/overseeing large technical projects/portfolios which have business risk and impact
Experience in managing corporate-wide projects commensurate to requirement for PMP Certification
Experience in researching, compiling, and documenting data, business processes, and workflow
Experience in system technologies, requirements gathering and systems analysis techniques
Advanced knowledge of usability/digital design principles
Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Advanced database and presentation software skills
Advanced developing and implementing programs in a leadership role
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced skill identifying and analyzing business requirements and recommending solutions
Advanced skill in producing desired results and achieving goals and objectives
Advanced skills interacting tactfully and effectively in difficult situations
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced skill using innovative thinking to solve problems and facilitate the decision-making process
Desired
Bachelor's Degree in Business Administration, Finance, Accounting, Management or the equivalent combination of training, education, and experience
Advanced knowledge of Navy Federal products, services, programs, policies and procedures
Advanced knowledge of applicable NCUA and federal regulations
Working knowledge of Navy Federal Project Portfolio Management (PPM) and Systems Development Life Cycle (SDLC)Advanced knowledge of NFCU systems, policies, procedures, practices and/or actions
Hours: Monday - Friday; 8:00 AM - 4:30 PM, EST
Location: Headquarters Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership. Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.