Description:The SOC Analyst I is responsible for provisioning, de-provisioning and troubleshooting all business and residential fiber and copper orders and troubles for voice, DSL, VDSL, BXL, Video, MDUs, WIFI and any other Lumos Features. Responsible for all Network Grooming projects for enhancement, consolidations, and decommission of old equipment. This team has measurable goals for provisioning errors, call queue availability and order/ticket quality and mttr resolution metrics. Provide point of contact for Service Technicians performing advanced troubleshooting. This position is operating in a 247 environment. Duties consist of repair and provisioning functions for our service technicians which include verify alarms, correlate alarms, and engage Tier II/III SOC Analyst when needed, provisioning new services and repairing services.Skills:Troubleshooting, Customer service, bts, switches, wi-fiTop Skills Details:Troubleshooting,Customer service,bts,switches,wi-fiAdditional Skills & Qualifications:1-3 years’ experience in a SOC/NOC Broadband environment. Must possess an understanding of the overall Fiber provisioning and repair process for Broadband equipment. Knowledge of but not limited to the 5ESS, Broadworks, and BTS switches, ICMS, YODA, CHR, Zhone, Ribbon, C20, RDS Farm, Ciena, Adtran, Meraki, Calix.Experience Level:Intermediate LevelBenefitshttps://www.teksystems.com/en/careers/benefits About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
