We are seeking a skilled and experienced Service Advisor to join our dynamic team at a leading Dealership in Clarke County and Frederick County, Virginia. As a key member of our service department, you will play a vital role in ensuring our customers receive exceptional service and support. This position is ideal for a motivated and organized individual who is passionate about automotive sales and service.
Duties:
- Manage the flow of work for the service department, ensuring that all service requests are prioritized and completed in a timely manner.
- Conduct thorough inspections of vehicles to identify any issues and recommend necessary repairs and maintenance.
- Collaborate with the service team to diagnose and repair complex mechanical issues, including those related to diesel engines and suspension systems.
- Develop a deep understanding of the dealership's inventory and pricing to provide accurate information to customers.
- Utilize automotive diagnostics to identify potential problems before they become major issues.
- Provide customers with detailed estimates and recommendations for repairs and maintenance.
- Oversee the installation of new tires and suspension systems.
- Ensure all work is completed in compliance with manufacturer guidelines and safety standards.
- Maintain a clean and organized workspace, adhering to dealership standards.
- Continuously improve service processes and procedures to increase efficiency and customer satisfaction.
Requirements:
- A strong background in automotive service management and sales.
- Ability to effectively communicate with customers and team members, providing clear and concise information.
- Knowledge of automotive sales processes and the ability to upsell and cross-sell products and services.
- Experience with managing a team and providing guidance and training to new employees.
- Familiarity with dealership operations and the ability to work in a fast-paced environment.
- High school diploma or equivalent required.
- Must be able to transmit information accurately and effectively.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
- A passion for automotive sales and service, with a commitment to providing exceptional customer service.
Pay: $35,000.00 - $100,000.00 per year
