We are seeking a detail-oriented and organized Billing Specialist to join our team. In this role, you will play a crucial part in ensuring the accuracy and efficiency of our billing processes. Your primary responsibilities will include generating invoices and resolving billing inquiries. The ideal candidate has strong MS Office skills, especially Excel. Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels. Our work environment is team oriented and fast-paced, therefore a strong candidate must be able to prioritize their work, have a sense of urgency, and proactively communicate and resolve any errors.  You'll have the opportunity to contribute to the success of a dynamic and innovative company. Come join our team and grow with us.Major Duties and Responsibilities: AdministrationReview and verify rates on invoices match customers’ ratesSubmit daily invoices per customers’ requirementsMaintain an organized rate sheet and storage of customer scopesCreate reports for daily invoice reconciliation  Create customer accounts and billing rules in the Cargo Signal systemProvide monthly documentation to the tax teamGenerate monthly sales commission reportSend remittance to Corporate Accounting as neededSupport Accounting Manager with miscellaneous projectsCustomer ServiceSupport customers during the onboarding process by providing documentation required for vendor set upManage customer purchase orders and capture them on invoices per customer requestsCollaborate with the shipping, onboarding, and sales teams to understand billing requirements for new customersProvide timely responses for invoice inquiriesSupport Business Operations team as neededAdditional ExpectationsAdhere to Expeditors accounting policiesAbility to learn and navigate new systems quicklyDemonstrates collaboration and team-building skills – with cross-functional teams of businessUtilizes critical thinking skills, assimilates, and recommends solutions rapidly—then delivers and institutes approach or fixStrictly compliant to internal and external regulationsFollows all Cargo Signal and customer operating proceduresMeets company standards of 52 hours training per year per employeeReporting StructureThe Business Operations Specialist reports directly to the Business Operations Supervisor, with a dotted line to the Accounting Manager.
