Description We are in search of a Customer Service Representative to join our team at a local municipality located in the Bellevue, Washington area. In this role, you will be tasked with handling customer inquiries, processing resident information, and maintaining detailed records. This role offers a short term contract employment opportunity.Responsibilities: Address customer inquiries and concerns effectively and professionally Manage inbound and outbound calls in a timely and efficient manner Ensure data is accurately entered and managed within the company's CRM or other sales management system Provide exceptional customer service by promptly responding to customer requests or issues Utilize Microsoft Excel and Word for data organization and communication purposes Perform order entries accurately and promptly Schedule appointments and meetings as necessary Collaborate with team members to improve overall customer service and satisfactionRequirements Possess strong skills in answering inbound calls Have experience in a call center customer service environment Display excellent customer service abilities Capable of accurate data entry tasks Proficient in email correspondence Experience with both inbound and outbound calls Proficient in Microsoft Excel and Microsoft Word Have knowledge and experience in data entry Experience working in a government environment would be a plus Must be able to handle multiple tasks and prioritize effectively Strong communication and interpersonal skills Ability to work independently and as part of a team Must have a high level of attention to detail and accuracy Ability to maintain confidentiality and handle sensitive information.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
