DescriptionAt Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.WWRR owns the services and programs for FBA Sellers to choose how Amazon handles their customer returns and value recovery channels. As a Finance Manager, you will business partner with WWRR leadership to develop and implement the financial strategy to optimize returns management while improving Seller Experience and scaling profitable solutions. In this role, you will be responsible for establishing financial KPIs to measure program performance, conducting cost-benefit analyses, and identifying opportunities to improve operational efficiency. You will work closely with product managers, operations partners, program teams, legal, tech teams, and data engineers to build financial models that solve Seller pain points while driving sustainable growth.Key job responsibilitiesStrategic Program Finance Leadership:
Develop and implement financial frameworks for FBA returns management and value recovery programs
Lead financial modeling and analysis to optimize seller economics in returns processing
Create scalable financial solutions for seller pain points in the returns ecosystem
Drive alignment on financial strategy across
WWRR stakeholders Financial Analysis & Value Recovery:
Design financial models to evaluate and optimize value recovery channels
Conduct cost-benefit analyses of returns management programs and services
Develop pricing strategies for FBA returns services
Identify opportunities to improve financial outcomes in returns processing
Performance Analytics & Reporting:
Establish and track financial KPIs for returns management and value recovery programs
Build automated reporting systems for operational and financial metrics
Conduct deep-dive analyses to identify efficiency opportunities
Create financial dashboards for executive decision-making
Program Development & Scaling:
Partner with product teams to translate financial insights into program improvements
Lead financial assessment of new returns management services
Develop scalable financial solutions for growing FBA seller base
Guide investment decisions for returns processing infrastructure
Cross-functional Leadership:
Collaborate with Operations, Product, Legal, and Tech teams on program implementation
Drive financial planning discussions with multiple stakeholder groups
Lead financial advisory for technical requirements and program specifications
Build strong partnerships across WWRR organization
A day in the lifeBusiness Focus
Lead weekly business reviews with WWRR leadership
Create financial models for new seller initiatives
Partner with Operations on capacity and costs
Analyze trends and forecast impacts using SQL/Excel
Strategic Work
Build monthly business review materials
Deep dive into program performance metrics
Collaborate with Data Science on dashboards
Review pricing strategies and fee structures
Field & Partnerships
Visit returns centers to understand operations
Meet cross-functionally with FBA, Tech, and Ops teams
Present financial analyses to stakeholders
Develop strategic recommendations for leadership
Basic Qualifications
Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
5+ years of finance experience, or Master’s degree and 3+ years of finance experience
Preferred Qualifications
6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
MBA, or CPA
Knowledge of SQL/ETL
Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
