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About us:We’re
Siemens. Award winning; Ranked on Fortune 500; Digital Engineering global
leader. A collection of over 300,000 phenomenal minds who are all making the
future. This position is with the Siemens Digital Logistics (SDL) group.About the Job:Siemens
Digital Industry Software Division has a job opening for a Support Engineer in
the Siemens Digital Logistics (SDL) group.The
Support Engineer Position will represent SDL Support in North America by
guiding customers in identifying and solving application issues. This is a
technical role that interacts with enterprise level customers to isolate and
solve sophisticated logistics solution issues. The Support Engineer will apply
moderate skills of MES software and supporting technologies to investigate and
resolve problems by making use of problem-solving skills and tools. You will be
responsible for setting customer expectations, identifying, isolating, and
providing solutions for problems.You
will regularly exercise discretion & judgment during customer consultations
to assess issues and, when vital, engage with colleagues across multiple
departments. Responsible for knowledge share demonstrations to peers and
customers. You will work with general supervision on issues to competently
resolve customer issues. This position requires excellent interpersonal skills,
strong teammate, attention to detail and a strong desire to be a team
contributor and learn and grow within he siemens organization.Responsibilities:Strong problem-solving skillson enterprise level applications
Ability to learn and apply deepknowledge of Siemens logistics applications
Perform customer support casemanagement via web and phone communications
Work within a team environmentto supervise customers issues, perform triage, troubleshooting andescalation routing as vital
Provide customer assistance ina professional and efficient manner, adhering to well established processand practice procedures
Partake in knowledge sharingactivities, publishing knowledge base articles, providing technicalpresentations, reviewing documentation.
Required Knowledge/Skills, Education, and Experience:Minimum of 5-8 years working ina customer-facing support role
Excellent interpersonal skillsat various levels throughout an organization.
Microsoft Office (Outlook,Word, Excel, PowerPoint, Visio) skills – Intermediate
Web client developmentexperience, understanding of Object-Oriented programmingmodel-Intermediate
JavaScript and SQL skills –very good
understanding of electronicdata interchange (EDI) - good
Demonstrates resilience and agood self-organization
Ability to learn fast and adaptto changing priorities
BS degree in Computer Science,Technology, or similar
Previous experience withimplementing web applications.
Qualified Applicants must belegally authorized for employment in the United States. Qualified Applicantswill not require employer sponsored work authorization now or in the future foremployment in the United States.The
salary range for this position is $95,800 to $172,400 and this
role is eligible to earn incentive compensation. Siemens offers a variety of
health and wellness benefits to employees. Details regarding our benefits can
be found here: www.benefitsquickstart.com .
In addition, this position is eligible for time off in accordance with Company
policies, including paid sick leave, paid parental leave, PTO (for non-exempt
employees) or non-accrued flexible vacation (for exempt employees).At
Siemens, we are always challenging ourselves to build a better future. We need
the most innovative and diverse Digital Minds to develop tomorrow’s reality.
Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds#li-plm#DISW#LI-HYBRID#li-hm2Organization: Digital IndustriesCompany: Siemens Industry Software Inc.Experience Level: Experienced ProfessionalFull / Part time: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .Job Family: Customer ServicesReq ID: 357237
