Vacancy expired!
Apply online: wyndcareers.com
Are you looking for career growth with a company named FORTUNE Magazine's MOST ADMIRED COMPANY in Hospitality? We are actively seeking motivated candidates to join our WorldMark by Wyndham Team.
Wyndham Destinations is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! Service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
A Great Place to Work come prosper and grow with us. We offer Outstanding Benefits!
Rewards and Recognition Program
Well Program
Excellent Healthcare Benefits
Rental Program – discounted rates at resorts
401(k) with company contributions
Tuition reimbursement
Training & Development Programs
Job Summary
A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
Essential Job Functions
Responsibilities include, but are not limited to:
Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (60% time)
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
