Do you enjoy talking on the phone? Do you have amazing conflict resolution skills? Do you enjoy multi-tasking? Do you like to laugh . . . sometimes at very weird things? Then please keep reading. The Whatcom Humane Society is looking for a full-time animal control dispatcher to join our animal control & rescue team.
JOB TITLE Animal Control Department Dispatcher Full-Time 40 HRS PR WK
DEPARTMENT Field Services
ACCOUNTABILITY Animal Control & Rescue Manager
FUNCTIONS Responsible for field services department administrative duties and the daily operation and oversight of the animal control dispatch center. Provide courteous and efficient recording of the concerns and needs of the public, assisting animal control officers in the field in the operation of their job.
DUTIES AND RESPONSIBILITIES:
1. Works collaboratively with animal control officers and other shelter personnel to achieve an efficient and professional link between the public and animal control and shelter staff.
2. Dispatches field personnel accurately and maintain a safe and helpful link.
3. Prioritize phone calls and dispatch field personnel in the most efficient manner, in an effort to make the public feel they had a positive experience and the animals' welfare was secured.
4. Maintains radio logs and animal control officer dispatch logs accurately using military time.
5. Knowledge and understanding of the Animal Control Ordinances for Washington State, Whatcom County, the Cities of Bellingham, Blaine, Sumas, Ferndale, and Everson/Nooksack and the Lummi and Nooksack Indian Reservations.
6. Administer, coordinate and process dog and cat licensing forms, online and mail-in daily and provide follow up and communication with the public regarding licensing. Provide daily and monthly reports regarding licensing to operations and finance departments.
7. Maintain regular, open communication with staff from all departments.
8. Provide support and assistance to department manager and supervisor with regards to public records requests.
9. Maintains records, complaints, and concerns accurately.
10. Review daily department on-call reports for accuracy and coordinate officer case follow-up as necessary.
11. Assist and support field services manager with administrative duties as needed.
12. Provide reports and research to executive director as needed.
13. Other duties as assigned.
QUALIFICATIONS:
High School Graduate or equivalent and minimum two years experience working in an animal control or law enforcement setting and/or using multi-line phone system and various computer databases.
Minimum of 21 years of age.
Conflict resolution skills dealing with both personnel and members of the public
Demonstrated ability to work independently and as a team with minimal supervision
High degree of discretion dealing with confidential information
Highly motivated toward the welfare and humane treatment of all animals
Ability to maintain a positive attitude with other employees, volunteers and members of the public.
Excellent written and verbal communication skills, including word processing programs and database management.
Ability to learn, interpret and communicate local and State laws and ordinances governing animal care and control.
Established experience working in stressful environments utilizing conflict resolution skills.
Able to sit for long periods of time at desk and computer screen.
Ability to express ideas effectively, both orally and in writing.
Ability to multi-task and make decisions under pressure.
Ability to pass criminal background check.
WORKING CONDITIONS:
Be able to deal with a hostile public, a fast paced work load that at times can be stressful. Be able to sit at computer/desk for long periods of time and handle the emotional drain of the job. Exposure to parasites and infectious diseases.
Work hours/schedule is Tuesday thru Saturday 10am – 6pm.
COMPENSATION: $19.50 per hour. Benefits include medical, dental, vision plans – generous paid vacation, sick, holiday pay - retirement plan (403b) with employee matching option. Employee Assistance Program.
To apply: Submit cover letter and resume to:
Laura Clark, Executive Director
2172 Division Street, Bellingham WA 98226
Email listed in this posting
Fax # (360)733-4746
No phone calls please.
WHS is an equal opportunity employer. Please Note: we use E-verify - www.dhs.gov/e-verify
