Position: Training and Facilitation Program Manager
Starting Wage Range: $24-$27 hourly
Employment Status: .5 FTE to 1 FTE, non-exempt, hourly benefited
Benefits: Generous benefits package including 401K plan, paid sick leave and holidays, professional development, flexible work schedule and, dependent upon FTE status, paid vacation and either health/vision/dental insurance or wellness stipend.
Location: In-person & hybrid w/ ability to travel throughout Whatcom County
Reports to: Director of Programs
Supervises: 1-2 staff
About the WDRC: The Whatcom Dispute Resolution Center is a 501(c)3 nonprofit organization serving the people of Whatcom County since 1992. Our vision is for Whatcom County to be a community in which people approach conflict in creative and healthy ways.
Working Conditions: The WDRC is an inclusive, collaborative organization, in which empathy, communication, and integrity are highly valued as we provide impartial, accessible dispute resolution services for our entire community. We believe in and continually strive to provide a supportive, healthy and productive work environment. Staff serve the public through a variety of programming held in-person or virtually, in public and private venues. Given the nature of the WDRC’s mission and services, the possibility of exposure to escalated emotion and offensive language from the public exists. The WDRC expects staff to respond to these instances with diplomacy, tact and compassion.
Position Summary: The Training and Facilitation Program Manager is responsible for WDRC’s delivery and development of exemplary training and facilitation services throughout Whatcom County. The Manager will deliver - and provide leadership and support to staff, volunteers, and contractors to deliver - meaningful, high quality conflict prevention and intervention services, including training, facilitation, and coaching. The position includes a combination of direct service responsibilities alongside program and curriculum development, community outreach, case management and administrative duties.
An ideal candidate will have substantive knowledge of conflict resolution and transformative processes; be an experienced trainer, facilitator and coach; bring a thoughtful approach to working with staff, contractors, and clients; be skilled in program, partnership, and curriculum development; and demonstrate a clear commitment to equity, accessibility, and trauma-informed practices. They will share a strong belief in the mission of the WDRC and will enthusiastically embrace the opportunity to work with our team. This position is well suited for a leader who is excited about strengthening and growing a core service area. We strongly encourage people of color (including bilingual and bicultural), all genders and gender identities, people of all abilities, LGBTQ+ individuals, veterans and national service alumni to apply.
Responsibilities:
Program Management and Development
● Collaborate with the Director of Programs and Executive Director to set annual and long-term program goals to sustain and grow our training and facilitation services
● Manage adult training, facilitation and coaching services in alignment with WDRC goals and standards.
● Ensure quality provision of training sessions; review and assess current training offerings for efficacy and relevancy; design and develop new training curricula in partnership with fellow staff and other stakeholders
● Integrate best practices for participant engagement and learning with an accessibility and equity lens
● Nurture consistency, quality, skill building, and cohesion among service providers
● Create, maintain and strengthen program partnerships with community stakeholders
● Collaborate with staff to identify and respond to emerging needs and opportunities, and market customized services to specific audiences and sectors
● Manage risk, and promote safety and wellbeing of staff, contractors, volunteers, and clients
Direct Service Delivery
● Manage inquiries, contracts and service delivery for custom training, facilitation, coaching requests
● Design and deliver training, facilitation, and coaching services directly and/or In coordination with staff, contractors, and volunteers; ensure all logistical needs are met, including promotion, client coordination, site preparation, technology, and evaluation
Administrative Duties and Organizational Responsibilities:
● Adhere to organizational standards and complete grant, contract, fiscal, and reporting requirements.
● Maintain program records including attendance and evaluation data
● Supervise 1-2 staff plus volunteers and engage with contractors when needed to deliver services
● Work collaboratively w/other staff to participate in shared responsibilities, and advance WDRC mission
● Assist in organizational planning and improvement as part of the management team; contribute to internal and statewide committees
Required Qualifications, Skills and Abilities
● Demonstrated experience managing, coordinating, and/or sustaining programs and staff
● 5+ years of experience designing and delivering conflict resolution or related trainings; custom group facilitative processes; and/or leadership development/coaching sessions (with capacity to do so in-person, hybrid, or virtually, with occasional evening and weekend obligations)
● Ability to create, promote, and deliver services that maximize accessibility and learning for a diverse range of audiences; cultural sensitivity and equity training, and experience integrating principles into practice
● Demonstrated capacity to collaborate effectively with a wide range of individuals and entities; effectively give and receive feedback; navigate conflict constructively; adapt to change with flexibility; and manage time and priorities productively. Capacity to effectively represent the WDRC and services in public settings
● Ability to communicate effectively in English both orally and in writing; proficiency with Zoom, Microsoft Word and Excel, Google Suite applications, standard office technology, and presentation equipment
● Bachelor’s degree or commensurate work experience in conflict resolution and/or related educational programs; Professional Mediation Training (or ability to take training w/in first year of hire)
Preferred Experience & Training
● Experience and/or understanding of restorative and trauma-informed practices and dialogue processes
● Advanced training in group facilitation
● Bilingual in Spanish
● Master’s degree in related field
How to apply: Submit Resume with 3 Professional References AND Cover Letter. Please ensure one of your references is someone you have supervised or directly supported. Application materials should be emailed Jaina@whatcomdrc.org with the job title in the subject line header. Open until filled.
