Are you passionate about helping people and creating exceptional customer experiences? We’re looking for a dedicated Customer Service Representative to join our team in Bellingham. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork.
Key Responsibilities:
-Answer incoming calls and direct them appropriately or assist customers directly.
-Respond promptly to inquiries via online chat and email.
-Guide customers through our online store and assist with over-the-counter part sales.
-Support the Service Coordinator with booking appointments and outbound calls to schedule maintenance.
-Follow up with customers and assist during ridealong opportunities.
-Locate parts using vendor resources and assist with general office organization.
-Help walk-in clients with questions and product needs.
-Refer customers to external companies using our referral list.
-Assist the Accounts Coordinator with warranty applications and overflow tasks.
-Manage follow-up communications with service and installation customers, ensuring feedback is collected and shared.
-Support the Installation Coordinator with scheduling estimates and organizing paperwork.
-Contribute to documenting the ideal customer experience and help gamify online reviews with a weekly budget.
-Prepare personalized gift baskets for installation customers, including filter information and a link to our online store.
-Use ServiceTitan for call tracking and booking efficiency.
-Participate in EGIA customer service training and phone script development.
-Collaborate with the General Manager to develop procedures for handling dissatisfied customers.
What We’re Looking For:
-Strong communication and interpersonal skills
-Ability to multitask and stay organized
-Comfortable with technology and online platforms
-A proactive, team-oriented mindset
-Customer-first attitude with a desire to go above and beyond
-This is a great opportunity to be part of a supportive team that values innovation, customer satisfaction, and continuous improvement. If you’re ready to make a difference and grow with us, we’d love to hear from you!
This position comes with competitive pay and benefits! Pay range is $20-25 DOE and Benefits include: Medical, Dental, Vision, Sick Pay, Holiday Pay and more!
