Family Care Network is seeking a full-time Patient Accounts Representative to join our team! This position works onsite at our administrative office in the Patient Accounts Department. The schedule is Monday-Friday 8:00am - 5:00pm. The Patient Accounts Representative's primary responsibilities include processing payments, denials and overpayments of accounts in the private or insurance category that is assigned to them in accordance with FCN policies and procedures.
Essential Functions:
-Posts patient payments, miscellaneous insurance and contracted insurance payments and adjustments received though lockbox deposits or received electronically. Provides timely feedback to facilitate accurate claim submission.
-Process EOBs according to contractual agreement and in accordance with established FCN policies and procedures.
-Review and follows up on aging claims for specific insurance carrier.
-Work payment entry status report.
-Answer patient, insurance and other billing inquiries.
-Generates refunds in accordance with established FCN policies and procedures.
-Communicate billing rule updates set by insurance carriers to appropriate individuals (manager, supervisor, team and/or clinic).
-Balance payment batches, review and sign off.
-Update demographics on patients account as appropriate. Review and corrects billing information on insurance denials.
-Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, etc.).
-Adheres to assigned work schedule (attendance and punctuality).
-Other duties as assigned.
Knowledge, Skills &Abilities:
-Accurate & efficient keyboarding & data entry.
-Accurately performs detailed work (i.e. plan, multitask, organize and prioritize work).
-Intermediate computer skills: Health information systems, EMR, MS Word & MS Excel.
-Knowledge base in claims processing for medical billing. Working knowledge of Form 1500, CPT and ICD Codes. Calculate accurate payment amounts on insurance. Specialized knowledge of commercial insurance, federal and state billing requirements.
-Strong customer service skills.
-Knowledge of a medical office practice and medical terminology.
-Solve problems, issues and concerns in a professional manner.
-Work as part of a team; model a positive work ethic & customer friendly relations.
-Prioritize and multitask detailed projects with frequent interruptions.
-Establishes good employee relations including conflict resolution.
-Discern and maintains confidentiality, in compliance with applicable State & Federal laws (i.e. HIPAA).
-Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
Required Education: High school diploma or equivalent. Completion of a medical billing program, or a combination of education and experience in a role demonstrating similar skills and performance requirements.
About FCN: As an independent, locally owned, provider-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.
Bonus: Employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.
Benefits: Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.
-Our health benefits include: two medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program and Life/AD&D, Hopsital and Accident insurance plans. Benefit eligibility is determined based on the full or part-time status of the position.
At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).
-Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time employee generally accrues 18 days per year. EIB accrues based upon the number of paid hours excluding overtime, with a full-time employee accruing a maximum of 48 hours per year. Benefit eligibility is determined based on the full or part-time status of the position. Employees who are ineligible for FCNs PTO/EIB programs accrue Paid Sick Leave per Washington State law.
Our 401k retirement plan is designed to support you in preparing for retirement planning and include individualized financial planning guidance. Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours.
We offer the following programs:
-401k Plan with employer match; and
-401k Profit Sharing Plan
To learn more about the position and to apply, please visit us at: https://www.familycarenetwork.com/careers/
Direct Link: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=166064&clientkey=F3B0AD6C6C85F92B7D67877FBAA760C5
Family Care Network is a Drug-Free, Equal Opportunity Employer.
