Whatcom Community College invites applications for a 40% Time (16 hours per week), Program Assistant (Class Code 107M) in Residence Life position. The Residence Life Assistant provides administrative support to the Residence Life team and in-person customer service to Cedar Hall residents and guests. Reporting to the Residence Life Manager, this individual works directly with college staff and student residents, to facilitate a sense of community and upkeep of Cedar Hall.
Vision:
Residence Life Education at Whatcom Community College is focused on building a community of respect, sustainability and inclusivity through a secure, welcoming, and engaging living environment that encourages and supports the academic and personal success of all student residents
Responsibilities
General Responsibilities
-Provides building reception and front desk customer service including phone line management.
-Assists potential residents with the housing application process.
-Provides support for guest services. Monitors guests, laundry needs, equipment check in and out, public restrooms, community kitchen, parking, and troubleshoots Orca card issues (lost/stolen, not working).
-Tracks, resolves and escalates IT issues (Wi-Fi not working, kiosk issues) as appropriate.
-Serves as the point of contact for questions, comments and concerns related to residence hall community spaces including adherence to rules and intake of maintenance services calls.
-May provide campus tours to perspective students and families.
-Collects and sorts resident mail.
-Sends relevant communications to residents through erezlife.
-Maintains and updates residence life front desk handbook as a key resource.
-Assists with social media posting and monitoring as needed and assists residence life team in posting marketing materials.
-Fosters a supportive community that meets the needs of all WCC residents.
-Performs other duties within the scope of this position as assigned or delegated by the Residence Life Manager.
Qualifications
Minimum Qualifications:
-High School graduation or equivalent.
-Demonstrated experience in customer service.
-Demonstrated ability to use a personal computer, Microsoft Office products and database programs.
OR
-Equivalent combination of education and experience.
Preferred Qualifications:
-Excellent verbal, listening, writing, problem-solving and interpersonal communication skills.
-Demonstrated experience in education or social services.
Salary:
-Range 37, classified salary starting at step B $19.06 per hour with periodic increments to $24.10 per hour.
Shift and working conditions:
-Position's work schedule is 16 hours per week.
Benefits
-Accrues 40% of 8 hours per month of sick leave and 40% of 11.33 hours per month vacation leave with periodic vacation accrual increases based on longevity.
S
tart Date:
-As soon as can be arranged with successful candidate.
Application Due Date:
-Applications due Friday, March 28th, 2025 at 5:00 pm.
How To Apply
A completed application consists of an online application and:
-Cover letter which includes a diversity statement that demonstrates a commitment to pluralism and the ability to support a diverse workplace and educational environment.
-Current resume.
-List of three recent professional references with contact information.
To apply please visit us at: https://www.whatcom.edu/job-info
