Automotive Service Adviser - Bellingham (Bellingham)

Automotive Service Adviser - Bellingham (Bellingham)

02 Apr 2019

Automotive Service Adviser - Bellingham (Bellingham)

Vacancy expired!

Busy automotive shop in Bellingham is looking for a full time automotive service writer. Bilingual is a huge plus. Pay is an hourly rate with options for commissions. Pay rate based on experience. Send Resumes and we will contact you for interviews.

Duties:

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

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