DESKTOP SUPPORT ENGINEER | IT Infrastructure Services

DESKTOP SUPPORT ENGINEER | IT Infrastructure Services

02 Sep 2021
Washington, Bothell, 98011 Bothell USA

DESKTOP SUPPORT ENGINEER | IT Infrastructure Services

Vacancy expired!


LOCATION: Greater Seattle Area-Eastside


2-3 Days



Highly prestigious privately-owned international investment services firm with multi-billions in assets and a proven track record of delivering profits for their value investors seek a highly customer-service driven Desktop Support Engineer to support non-technical users. This is a small infrastructure group within the organization where white-glove support is a must for non-technical users and highly-specialized Investment team members. The position will involve both system work and end-user requests, work will be a combination of Tier I/Tier II support and some systems administration work along the way and Infrastructure projects based on the flow of user requests.

AGAIN, PLEASE NOTE: This is NOT a 100% remote position, Ability to be at the office 2 to 3 days per week, onsite in Eastside, Bellevue, WA Area Location is a Requirement.

Local candidates to the Greater Seattle Area will be considered. Unable to provide any relocation or consider candidates outside of the Greater Seattle Area.

No c2c, this is a DIRECT HIRE position, contractors will not be considered, no 1099, no recruiters, no 3rd party inquiries.


  • Three years of tier I-III Desktop and Infrastructure Support experience solving issues for end-users at varying levels of complexity

  • Ability to work on a very small IT team within a small, niche organization with a remotely distributed workforce.

  • Self-starter requires little supervision and oversight, ability to grasp user issues and provide outstanding customer service for timely incident response.

  • MDM Enrollment experience

  • Experience in IT Asset Management, shipping/receiving equipment, onboarding/offboarding end-users

  • Mac-based OS expertise is a huge plus

  • Automox

  • Virtualization knowledge ie: (VMware, vSphere, Hyper-V)

  • Sophos, VPN

  • VEAM

  • Any scripting experience is a huge plus

  • Experience supporting financial services systems/software is also a huge plus, Quickbooks

  • Lenovo laptop support experience would be a nice-to-have

  • 2-3 days onsite, local to Greater Seattle Area

  • Occasional remote support for international teams, occasional incident response, and flex of hours, etc.


  • Handle and monitor service requests associated with end-user support for a small team of 50 distributed end users.

  • Troubleshoot issues ie. desktop, laptop, printer, mobile, light-networking, and related peripherals.

  • OS Config, MDM, software support, device management, help with the rollout of software services

  • Establish quality relationships with technology vendors with attention to the warranty, pricing models, and service offerings.

  • IT Asset management, tech onboarding of new users

  • Handle escalations for technical issues, troubleshoot, problem-solve accordingly, add to the repository of IT Documentation.

  • Develops a key understanding of system specifications, product interfaces, IT related costs and purchases including shipping/receiving equipment, systems implementation.

  • Compliance management, understand licensing agreements/needs.

  • Identifies risk related to end-user support and mitigates such issues from arising

  • Maintains documentation in the knowledge management platform.

  • Involved in tasks often less complex which are technology-related under the discretion of the Infrastructure Manager/IT Director.

  • Be flexible for occasional off-hours issue response/coverage for small-group of international, remote, end-users.

  • Able to carry a weight of at least 40 Lbs. (equipment, etc.)


: Excellent Benefits & Competitive Compensation Package

  • Base: $60,000-$80,000

  • Additional potential for bonus based on company and individual performance can often exceed in excess of 20% but is discretionary

  • Full Health Benefits for Employees and Dependents, self-funded dental plan & flex spending account

  • 401K

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