The Director of Revenue Cycle Operations is responsible for the full spectrum of revenue cycle operations, including but not limited to, patient financial services, billing, health information management, coding, and request for information.  This position providers direct leadership over the RCM manager, coding Managers, and other management and staff within the revenue cycle division.  This position is responsible for patient account billing, claims management, monitoring of CPT/HCPCS coding changes, Medicare, Medicaid, and commercial payers’ reimbursement rules. Additional functions inherent to this position are to support, educate, recommend changes to all charging departments; research, evaluate and recommend changes to interdepartmental revenue cycle processes; define policies and procedures; and develop statistical reports to track revenue capture for services provided. The position is responsible to all KPIs and the annual budgets related to the revenue cycle division.  The position is responsible for the culture in revenue cycle division and uphold the KVH core values, designed to ensure a positive employment experience and patient financial experience to every customer.
