Compass Government Solutions is seeking a Referral Management Services Clerk to support the Puget Sound Military Appointing Center (PSMAC). Puget Sound Military Appointing Center (PSMAC) is the primary centralized service hub for appointment services, referral management, and care coordination for PSMHS beneficiaries. This role helps ensure timely access to high-quality healthcare by processing referrals, managing beneficiary inquiries, and supporting specialty appointing operations within the MHS GENESIS system.Work Schedule & LocationHours: Monday–Friday, 8:00 AM - 5:00 PM (excluding federal holidays)Location: 5050 20th Street E, Fife, WA, 98424Job Duties:Review and process specialty care referrals within required timelinesDetermine whether patients are appointed to the MTF or deferred to the networkCoordinate specialty appointments and conduct outbound scheduling and reminder callsManage inbound and outbound calls in a high-volume healthcare environmentVerify beneficiary eligibility and provide clear guidance on referral statusProcess Secure Messaging System (SMS) appointment requestsCommunicate referral updates, denials, or incomplete requests to providersAccurately document all actions in MHS GENESISSupport urgent referrals and ensure compliance with access-to-care standardsPrioritize tasks in alignment with mission requirements
