ResponsibilitiesEmbodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.Assumes responsibility for the efficient, effective, and accurate performance of teller functions.Proactively work to identify and resolve client servicing issues, escalating as neededListen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a BankerAssist clients in achieving their financial goals and objectives through the use of financial wellness toolsParticipate in morning huddles and end of day debriefsFollows compliance, audit and security procedures, balances cash drawer within balancing guidelines.Review and maintain knowledge of product guides, fees, and policies to stay current on offeringsPerforms other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without noticeComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
