Janicki Industries is an innovative, family-owned aerospace company located at the foot of the Cascades. We focus on engineering and manufacturing complex projects for companies in the aerospace, defense, and space industries. We are looking for a IT Help Desk Technicianto join our growing team.This position is located on-site in Hamilton, Washington State.POSITION DESCRIPTIONHelps Janicki employees with computing and communication issues related to computers, phones, printers, applications, and hardware.The position requires execution of the following essential job functions:
Identifies, researches and resolves technical problems of moderate complexity.
Responds to telephone, email andon-linerequests for technical support.
Documents, tracks, and monitors the problem using applicable systems and tools.
May coordinate with other teams or departments to resolve user problems.
Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Assists others with server and networking hardware installs.
May train, coach or assist less experienced team members.
Resolves moderate complexity user problems and ensures correct operation of personal computers.
May perform system setups for new hires.
Someone in this role can solve all Tier I help desk issues. May resolve some Tier II help desk issues of lower complexity.
This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required).Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program.QUALIFICATIONSDue to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3).EDUCATION/EXPERIENCE
Associate Degree required with 2+ years of experience
Bachelors Degree preferred with 0+ years of experience
Must be familiar with Windows OS, PC hardware, and networking (A+ certification level)
Must have advanced knowledge of networking (Network+ certification level) and security (Security+ certification level). These certifications are not required.
Must be willing to work a flexible and on call after hours schedule.
Must have strong customer service skills and proficient oral and written communication skills.
Must be accommodating and flexible while maintaining priorities.
Must be able to work well independently and under pressure.
ADDITIONAL INFORMATION
Wage range for this role is between$20 - $40an hour plus a discretionary bonus, 401(k) matching, vacation, and health benefits. Employees can also receive additional pay for off-shifts, off-site work, and access pay. The range provided is Janicki's estimate of the base compensation for this role. Actual amount offered will be based on job-related and non-discriminatory factors such as experience, location, education, training, skills, and abilities.
BENEFITS
Medical, dental, and vision insurance with employer contribution
Disability insurance as well as Life/AD&D insurance
HSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account)
401k with employer matching
Paid time off and paid holidays (including two floating holidays)
Education reimbursement program
Several shift options
Premium pay for off-shifts
Premium pay for security clearance if applicable
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