Program Management support to include the following responsibilities:
Provide oversight of day-to-day work to ensure that customer expectations are met.
Provide leadership within all scopes of this subcontract.
Oversee training, safety training, candidate screening, and Employee Job Task Analysis (EJTA) for team members.
Oversee, assist, and be able to perform the work scope as requested for staff in times of absence as required.
Maintain equipment in good working order using established site processes.
Write, review, and maintain operating procedures/desk instructions relative to operations. Ensure documentation is reviewed and updated annually or sooner if requirements or business processes change.
Communicate with BTR, Contract Specialist and BTR management on a regular basis, including but not limited to, work scope changes, issues, customer meetings.
Maintain team error rates below customer expectations. If errors are above expectations, implement quality control improvement steps.
Identify and implement business process improvements in coordination with BTR
Submit monthly reports to BTR and Contract Specialist and provide input on team activities.
Submit weekly reports on work performed.
Participate in audits, assessments, and corrective actions when requested.
Attend all required meetings, including but not limited to bi-weekly program meetings with BTR and Contract Specialist
Maintain required training
Must perform and handle issue escalation for employees when notified by BTR, Contract Specialist, and/or BTR Manager as needed.
Coordinate with and notify BTR of resource support changes such as new hires, resignations, and other alignments
Inform BTR of time-off and nonstandard work hour requests of all staff
Manage and communicate to the BTR any back-up assignments for employee absences
Conduct meetings with employees to discuss required processes, procedures, safety, and additional updates as needed
Monitor incoming and outgoing correspondence to ensure SLA turnaround times are met; and bring to BTR's attention any correspondence not processed in the required timeframe
Perform Quality Control checks on outgoing correspondence, and mentoring/corrections to employees on issues found
Coordinate updates to the Correspondence Subject Matrix (CSM) by working with assigned points of contact (POCs) to gather changes and updates to the CSM.
Maintain accurate metrics and performance information on team productivity.
Maintain monthly statistics by the 5th working day of each month for 10-hour turnaround and two-year rolling chart.
Provide direction for day-to-day operations to subcontract staff supporting Correspondence Control.
Conduct meeting with employees to discuss DOE processes, procedures, safety, and additional updates as needed.
