Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of plant maintenance (including demand and predictive maintenance) and engineering for existing system. Supervise maintenance contract labor resources. Coordinate and collaborate with Field Operations, Construction, Dispatch, Warehouse, and Customer Operations to ensure optimal customer experience. Provide reports to Field Engineering management on activity and results. Responsible for the hiring, training, development and performance management of staff.Actively and consistently supports all efforts to simplify and enhance the customer experience.Manage all plant maintenance operations at the system level to maintain the integrity of the cable plant and assure quality and consistency of voice, video, and data to customers.Provide oversight of contract labor management, including adherence to scope of work and quality standards as business needs dictate.Provide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; provide technical support to the regional office as needed.Ensure usage and compliance of company tools. Serve as the MA subject matter expert (SME) for company tools, such as Node Health Report, Node Slayer, CPE telemetry, DRUM, eQA Live, eQA PM, and meter based home certification.Support and drive the regional and company-wide training initiatives for maintenance technicians.Participate in preparation of the capital and operating budget process and monitor activity throughout the year to ensure operating expenses and system plant maintenance expenses are controlled according to the budgeted plan to meet or exceed annual cash flow.Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance with FCC standards.Monitor and review system material management procedures, inventory control, safety-training program and security to ensure compliance with standard operating procedures.Ensure system maps are updated timely and are current/accessible to field technical teams.Evaluate and consult with cross-functional leadership and their teams regarding technical operations and strategic planning of the network, including rebuilds, interconnections and VHub implementations and new product deployment.As needed, assist with the facilitation of Statement of Work (SOW) and renewals for contract labor resources.Maintain records as required by system, regional, and corporate offices, the FCC, and other government agencies.Establish positive employee relations through effective communication and ongoing support. Develop an effective frontline leadership team and assist with developing their direct reports to drive a high performance culture and environment.Adhere to industry specific local, state, and federal regulations, as applicable.Know, understand and follow company policy.Perform other duties as assigned.Required Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAdvanced understanding of the TCP/IP stack and associated abstraction layersAdvanced knowledge of company products and servicesAdvanced knowledge and understanding of the testing and reporting of technical proofs of performanceAdvanced knowledge of construction practices and specificationsAdvanced knowledge of Headend operation & standardsAdvanced knowledge and ability of Installation/Service requirements both as it relates to policies & proceduresAdvanced knowledge of network designs, network architectures, and network topologiesAbility to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment Ability to drive Company vehicle in a safe and responsible mannerAbility to accurately measure distances, using tapes or other measuring devices Ability to climb poles using gaffs, hooks and climbing belt as neededAbility to differentiate between different sizes and colors of wiresAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to operate a bucket truck and test equipment, required to perform job dutiesAbility to operate appropriate computer or test equipment associated with positionAbility to perform job from high places (i.e. poles and roofs) Ability to use the following hand tools electric drills, hammers, wrenches, screwdriversAbility to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool beltsAbility to work with small components and wires to make cable connections Ability to splice coaxial cableAbility to use handheld communication devices and applicationsAbility to work while standing 50-70% of the time Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds)Ability to handle multiple projects and tasksAbility to maintain confidentiality Ability to prioritize and organize effectivelyAbility to make decisions and solve problems while working under pressureAbility to supervise and motivate othersAbility to use personal computer and software applications Demonstrated effective leadership skills Understanding of applicable local and state rules and regulations Understanding of OSHA rules and regulations, both federal and stateUnderstanding of power distribution systems Knowledge of Analog Transmission Line theory Knowledge of Electronic theory Knowledge of Fiber Optic theory Knowledge of National Electric Code and National Electric Safety Code Knowledge of company products and services Knowledge of HFC, Advanced Video, and IP Networks Knowledge of the capital and operating budget process Knowledge of Microsoft Office Knowledge of all FCC compliance reports and other rules and regulationsRequired EducationBachelor´s degree in Electronic Engineering or related field, or equivalent experience NCTI Advanced TechnicalCertification or SCTE Certification or equivalentRequired Related Work Experience and Number of YearsSystem engineering experience - 5+ Management experience - 2 PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeFCC General Radio Telephone/Radio Telegraph license or equivalentPreferred EducationPreferred Related Work Experience and Number of YearsWORKING CONDITIONSMajority of work performed in an office environment May work indoors in confined space, poorly ventilated areas such as attics during extreme heat Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions Work outdoors in all kinds of weather and at all times of the day or night Work performed near power lines and electricity Work and travel in inclement weather Work performed at various heights above ground on telephone/power poles Work in a 24x7, fast paced environment May require overnight travel and extended hoursTMN230 2024-43258 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The base pay for this position generally is between $88,200.00 and $156,600.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
