Job Title: Usher/Ticket TakerDepartment: OperationsReports To: Director of Event / Director of OperationsFLSA Status: Hourly/ Non-Exempt Pay Rate: $16.80SUMMARY: Under supervision of the Director of Event & Director of Operations, responsible for directing and guiding guests to appropriate seat location, handle any questions/comments/suggestions from guests and communicate facility amenities.MAJOR RESPONSIBILITIES:
Responsible for scanning guest’s tickets as they enter the building.
Direct guests to seats listed on their tickets.
Respond to any guest incidents including, but not limited to, fights, injuries and illnesses.
Communicate facility amenities to guests as needed and requested.
Provide excellent customer service by remaining calm and courteous.
Help with lost children or guests find their party.
Log all required information on appropriate forms, including but not limited to, incident reports and lost and found log.
KNOWLEDGE, SKILLS, ABILITIES:
On-the-job training provided.
HS diploma preferred.
Must be able to stand, walk and climb stairs for duration of shift. Shifts generally last 6-8 hours.
May be exposed to adverse weather conditions.
Must be able to work nights, weekends, and holidays as well as during normal business hours.
Must be able to multi-task and work well under pressure in a fast-paced environment.
Employees are eligible to join our 401K after 1 year and 1000 hours of service. Holidays worked are paid at time and a half. Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more. Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame.TO APPLY: Applications can be found at www.accessoshowarecenter.com/venue/employment (http://www.accessoshowarecenter.com/venue/employment).Kate Anderson – HR Designeeaccesso ShoWare Center625 W. James StKent, WA 98032Fax No. (253) 856-6713EMAIL: Employment@accessoshowarecenter.comApplicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.ASM Global is an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
