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What you get to do in this role:Lead and manage a team of Systems Administrators providing mentorship and guidance. Act as an escalation point for any issues and form sustainable resolutions that meet the team’s SLA’s. Manage team responsibilities regarding datacenter infrastructure and microservice clusters integrated with the ServiceNow Platform including Big Data, Machine Learning, Security Key Management, Image Processing, and Queueing Systems.    Refine our standard operating procedures and runbooks; improve our tools and processes such as event monitoring and automation. Potentially even introduce new tools to improve team efficiency. Collaborate with internal teams on recurring problems and create edge cases for implementation-based issues.  Document and maintain relief and resolution guides in knowledge articles and standard operating procedures. Participate in a collaborative global management team running 24x7 Follow-the-Sun operations. 
