We are seeking an experienced Workplace Services Site Lead in Kirkland to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As Site Lead, you are accountable for keeping our offices functional, operational, and safe while delivering a positive, seamless experience for employees.This position requires on-site presence (5 days/week or more, 8am–5pm M–F) and availability for emergency response 24/7/365.
Key Responsibilities:Facilities OperationsOversee day-to-day office operations, ensuring HVAC, electrical, plumbing, and other building systems operate effectively — including soft services, meeting room and event services, office supplies, amenities, and landlord interactionsEnforce WPS policies, best practices, processes, and design & space guidelinesOversee asset management (EAM) and maintain preventative maintenance schedulesUtilize the ServiceNow platform to receive and review requests, assign or complete work orders, track task/request, and ensure on-time completion and closeout.Conduct regular inspections for cleanliness, safety, and functionality; proactively address repairs and maintenance needsSupport general maintenance activities, including minor repairs and troubleshootingOrganize and support socials and events, ensuring spaces are event- and meeting-readyClient Relationship ManagementEngage and coordinate with key stakeholders, providing updates and incorporating feedback into workplace experience programs and operational decisionsCollaborate with Experience & Events Leads to ensure seamless employee experience delivery and engagementServe as a key partner to the business and cross-functional teams (IT, Communications, and Security, etc.) — to drive collaboration and problem-solvingAct as a pivotal partner to Real Estate, Planning & Design, and Safety & Security teamsBuild strong relationships with local leaders and WPS team members; serve as an ambassador for the ServiceNow brand and cultureDeliver high-quality customer service, addressing inquiries and concerns and following up to ensure satisfaction and continuous improvementWorkplace Experience & Employee ServicesMaintain regular communication with employees via established channels on site activitiesOversee on-site Employee Services programs, including Food & Beverage, cafe services, catering, breakroom program, and event managementServe as an employee experience advocate, building employee-centric communities that drive engagement and success.Plan and coordinate workplace events and meetings.SafetyBe responsible for keeping your location safe. Serve as a proactive member of the Emergency Response Team and Incident Management Team, ensuring business continuity and operational resilience during emergencies or unforeseen disruptions.Ensure Promote and maintain a clutter-free, safe working environment, adhering to safety protocols and cleanliness standardsVendor ManagementManage vendors — including maintenance, HVAC, electrical, security, janitorial, and F&B — to ensure proper service deliveryPartner with Regional, Geo, and Global Leads and the Sourcing team to solicit bids, negotiate contractsCreate and track POs, monitor spend on a vendor-by-vendor basis, administer contracts, and ensure quality vendor workBudgeting and Cost ManagementOwn and manage the location's operating expense budget for local responsibilities; track expenses to cost center and provide regular budget updates to managementManage allocated portions of the operating expense budget, ensuring cost-effective operations and financial accountability
