Tasting Room Associate in Walla Walla (Walla Walla)

Tasting Room Associate in Walla Walla (Walla Walla)

29 Sep 2024
Washington, Kennewick-pasco-richland 00000 Kennewick-pasco-richland USA

Tasting Room Associate in Walla Walla (Walla Walla)

Vacancy expired!

POSITION SUMMARY AND OVERVIEW

As a liaison between Amavi Cellars and the public, a Tasting Room Associate must demonstrate hospitality, integrity, efficiency, and a growing knowledge of our wines. Tasting Room Associates are the public relations ambassadors of the company, and should provide beyond-expectations experience.

Successful Tasting Room Associates will consistently display a positive, can-do attitude at all times while providing excellent and accommodating customer service to each and every guest.

This job contributes to Amavi Cellars’ success by ensuring each and every guest experience is exceptional. Tasting Room Associates work to create a positive and lasting genuine connection between our guests and the winery.

ROLE AND RESPONSIBILITIES

Be friendly, courteous, and capable of interacting with a wide variety of personalities in a professional and polite manner.

Be accommodating, upbeat, and inspired to make every guest’s experience special.

Must be a self-starter that works efficiently with limited direction to identify needs of the business and work with management to implement solutions effectively.

Greet all arriving guests and provide a brief summary of the winery and provide direction appropriately.

Host tastings and experiences for guests.

Continually develop a deep understanding of product information to assist guests with making selections and purchases.

Drive revenue by selling wine and merchandise to guests.

Utilize proper safety and sanitation techniques at all times (lifting, glass handling, food safety/storage, cleaning-sanitizing protocols, etc.)

Maintain a clean and sanitary work environment in accordance with state and company guidelines.

Assist management with the effective, tactful, and professional enforcement of various winery policies regarding guest use of the facility.

Provide accurate information about our wine club and mailing list, and encourage guests to sign up.

Operate POS/registers collect tasting fees, process sales and perform other transactions with accuracy.

Assist with fulfillment of wine club and eCommerce orders as necessary, including: pulling, packing, and processing wine orders for delivery, as well as curbside pickup.

General housekeeping duties to ensure the appearance and cleanliness of the tasting room exceed standards.

Various opening, closing, and mid-shift duties.

Perform any other duties requested by the management team.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Qualifications: 1+ years of customer service experience required (retail/hospitality preferred)

Scheduling: Must be able to work various days of the week, including primarily weekends and holidays as needed.

Physical: Able to lift and carry up to 50 pounds and stand for extended periods of time.

Must be available at least 15 hours per week and up to 30 hours per week.

Able and willing to work on-premise (indoors and outdoors)

Excellent communication skills, customer service skills, sales skills, and the ability to prioritize while handling multiple tasks is required.

Ability to work in a fast-paced environment

Goal-oriented and able to work as part of a team

Ability to speak comfortably and audibly in front of groups

Proficiency in Point of Sales (POS) systems and basic computer skills

Must be flexible and available to work varied hours

Must be at least 21 years of age

MAST Class 12 Permit required

Food Handlers Card

High School diploma or equivalent

History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

PREFERRED SKILLS

Professional, friendly, and welcoming.

Expert in hospitality and customer service.

Proficiency in Microsoft Office Suite.

Background in premium food, wine or beverage service.

Knowledge of wine and wine industry – Washington wine knowledge highly preferred.

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