Bryson Sales and Service of Washington is a family owned and operated full-line Blue Bird and Micro Bird bus dealership located in Washington State. Bryson’s, established in 1969, is seeking a highly motivated person to join our Pasco team in the role of Branch Administrator Assistant.
The successful candidate will be a very detail-oriented, self-motivated, and personable individual with a minimum of 1-year parts experience (does not need to be bus parts exp.). The position is part-time, Monday through Friday with competitive wages. We are a drug-free workplace and an equal opportunity employer.
JOB SUMMARY:
The Branch Administrator Assistant supports the Branch Administrator in processing paperwork, parts stock orders and part sales, plus helps accurately box parts, ship customer orders, and receive incoming goods.
RESPONSIBILITIES:
- Provides Parts Counter Sales Support
Answer customer calls promptly, courteously, and professionally. Monitor voicemail and email, returning all
messages promptly. Direct calls, emails and messages to appropriate staff as needed.
Assist customers in a consultative manner to provide the best parts solution for their needs.
Translate the customer's needs into the parts/service needed and include all recommended parts.
Record all necessary order information by creating a sales order on the computer.
Consult with Parts Manager on prices as required.
Authorize all returns from customers, issue Return Authorizations, and route all required paperwork to appropriate
departments.
Gain proficiency in parts knowledge and continue growing as new products are introduced.
- Provides administrative/clerical support, including, but not limited to
Copying, filing, data entry, order verification, letter/forms composition/editing and general basic support for the
branch.
Research and resolve customer complaints, coordinating with other appropriate departments, as necessary.
Monitor account activities of assigned customers and do follow-up calls and/or written notes as required.
Manage front office responsibilities: ensure front office coverage during business hours, greet visitors, direct them
to appropriate staff member, answer inquiries from the public, manage incoming and outgoing mail, ensure office
equipment (non-computer) is working properly, office supplies are stocked, and maintain tidiness of common areas,
e.g., lobby, breakroom.
Maintain a consistent, professional, and positive customer service image when interacting with customers.
- Completes service department paperwork accurately, through closing step of repair
orders.
- Receives/ships parts, managing flow of parts inventory.
- Serves as communication link with main office.
- Perform other assigned duties on an occasional basis that are in the best interest of
the company and/or employee.
REQUIREMENTS:
- Minimum of 1-year parts experience (does not need to be bus parts exp.)
- EXTREMELY accurate, organized and detail oriented.
- Able to successfully function in a fast paced, deadline driven environment.
- Excellent verbal and written communication skills.
- Friendly, courteous, and professional phone and in-person manner.
- Positive, “customer first” attitude.
- Ability to interact professionally across all departments within the company as well as
with customers, vendors, and general public.
- Capable of working independently and within a team
- Ability to plan, prioritize and complete projects within deadlines
- Knowledge of administrative and clerical procedures, including ability to navigate the
internet, and manage simple databases.
- Proficient in Microsoft Office Suite (Word, Outlook, Excel)
- Able to learn and utilize RIMSS accounting software program
- Understanding of shipping/receiving and inventory processes.
- Understanding of workflow processes in service department.
- Punctuality and reliability are mandatory.
- Bus parts sales experience a plus
The position is part-time, Monday-Thursday. All job offers are contingent upon passing a pre-employment drug test.
