The Loss Mitigation Representative is responsible for maintaining a delinquency queue to minimize loan losses and risk to the credit union and ensure the best possible outcome for both the member and the organization.Core Job Requirements/Outcomes:Contact delinquent members to attempt to resolve delinquencies by adhering to guidelines to properly identify cause of default and, offer assistance options or payment arrangements while maintaining positive, professional relationships with members by discussing sensitive, personal financial circumstances in a straightforward and tactful manner.Maintain compliance standards by properly verifying members, following FDCPA guidelines, and keeping current on applicable training courses.Meet operations and availability standards by adhering to the attendance policy, departmental service standards, and department goals.Other Essential Functions:Process payments via internal transfer, external ACH, or debit card transactions.Contribute to the overall team’s success by fostering positive relationships within a cohesive environment.
