The Front Desk Agent is the first point of contact for guests and plays a key role in delivering a positive guest experience. This position is responsible for providing excellent customer service, answering questions, and assisting with reservations and guest requests. The Front Desk Agent will effectively check guests into and out of the resort by performing the following duties, while maintaining a friendly, helpful, and professional attitude at all times.Greets guests with a friendly attitude and checks them in and out of their rooms.Gives room keys to guests and lets Bell Services know when help is needed.Sorts and organizes incoming mail and messages for guests.Sends and receives phone messages clearly and accurately.Answers questions about the hotel, local restaurants, shops, and attractions.Keeps track of which rooms are available and updates guest records.Calculates charges, takes payments, and gives correct change.Makes and confirms room reservations for guests.Adds charges for things like room service, phone calls, or dining to guest accounts.Helps guests book restaurant reservations, transportation, and local activities.Assists guests with placing valuables in the hotel’s safe or safety deposit box.Completes nightly bucket checks to make sure records match guest activity.Listens to guest concerns and helps find quick, helpful solutions.Patrolling Duties, if applicable based on propertyPerforms periodic property walks and perimeter checks, by foot or golf cart, to ensure a safe and secure environment.Monitors entry points and verifies access for guests, vendors, and visitors at this gated resort property.Observes and reports any suspicious activity or safety concerns to the appropriate personnel.Does not intervene in incidents; follows protocol by contacting 911 or on-site security when needed.Ensures common areas remain orderly and communicates any maintenance or safety issues to the appropriate departments
