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Job Description:Role: Sustainment AnalystDefect PrioritizationReview all platform-related Production/Development tickets and identify they are working by design, requires an enhancement, or is deemed a defectPrioritize product defects based on severity, impact on service, magnitude, LOE and number of escalations sent from Production Support TeamDrive defect resolutionContinuously monitor active defects to ensure changes in impact are reflected on the issues list throughout the defect lifecyclePromote status of prioritized issues weekly with the business stakeholdersDefect AnalysisRecord and maintain all platform-related Production/Development ticketsGroup similar defect tickets based on application to drive resolution, taking into account the financial impactsFacilitate which defects Development investigates/resolves based on prioritization set by the Product Sustainment teamRequest Weekly updates, ensuring fluid movement on all product-related defectsPartner with Cross functional/internal teams to aid in the creation of new enhancements and defect initiativesRed Hat (Post Delployment Defect Support)Facilitate and coordinate Premier Red Hat process by informing all stakeholders of release details, Red Hat timeframe and instructions 1 week prior to releaseAct as a key contributor in daily Red Hat meetings with IT, core Product Managers & business stakeholdersEstablish business impact of all release related issuesDisseminate email communication to the end user community for all applicable post release supportPrioritize unresolved Red Hat tickets post Red Hat with Product Managers to be included in the regular prioritization processCompensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $0 - $0.Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology is an Equal Opportunity/Affirmative Action employer . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)Disability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
