Position Description Position: Shift Runner
Reports to: manager
Hours/wk: 30+
Salary/Wage Range: $17.38-$19.75hourly. Other compensation includes Paid Family Medical Leave per Washington law. Paid sick leave per Washington law. Performance based monthly bonus (eligible after 3 months). Summary Description: Manage all functions of the restaurant to ensure customer service and high-quality products are delivered when the General Manager is not on duty. Responsible for the successful execution of fast, accurate products from our menu and world class customer service while maintaining a clean, safe, and organized shift. Responsibilities
Ensure that every customer receives great customer service
Supervise food preparation, sales, service and deliveries
Greet customers, take orders, make orders and route drivers
Complete daily food preparation-opening procedures
Complete closing procedures
Complete daily and weekly paperwork
Manages staff of 3-25 employees
Assigns, oversees and evaluates work of other employees
Provides training to employees as needed
Responsible for food safety, labor management, equipment, and general store cleaning
Responsible for food and supply ordering, receiving and proper storage
Execute systems and procedures with 100% integrity and completeness
implement team-building moral-building activities across the organization. Key Competencies
Excellent organization, prioritization, problem solving, and time management skills
Ability to multitask, able to see the big picture while focusing on the details
Thinks logically about problems, potential alternatives and tradeoffs, and is able to present solutions quickly and effectively
Ability to stay focused in a hectic environment
Exercises good business judgment
Anticipates problems, creates back-up plans and brings issues to the attention of other team members
Maintains high degree of accuracy, completeness, and correctness in all activities. Excellent interpersonal skills
Able to create rapport and gain consensus
Able to perform crisis intervention, conflict resolution and hard negotiation skills
Extremely persuasive and not afraid to ask for resources
Excellent leadership skills
Ability to work in a variety of environments with customers, team members, external vendors, and senior management
Positive communication style
Takes direction and course correction in a pro-active manner Dedication to achieving results
Proactively does whatever it takes to make things happens, can engage assistance from a variety of sources.
Always thinking about alternatives, risks, dependencies, and next steps.
Understands customer’s and company’s perspectives, always trying to achieve win-win situations.
Feels personally responsible for and takes pride in achieving results.
High capacity for knowledge acquisition
Strong desire to learn anything needed to complete task
“Can do” attitude toward unfamiliar tasks
Seeks out education opportunities and learns from others on a daily basis
Quick at assimilating new information
Knows where to find appropriate resources for new information, skills, or knowledge
Technical knowledge/skills
Good mechanical aptitude
Good numerical record-keeping and data analysis skills.
Good writing skills
Creative thinker
