The Commerce + Ecosystems (C+E) team is working to enable an easier experience for customers and partners to grow, as well as to buy and do business with us by delivering a dependable, safe and secure commerce infrastructure. Our Ecosystems team is committed to driving discovery and awareness of Microsoft within our ecosystem of products and services, as well as reaching technical communities around the globe. As part of Commerce + Ecosystem (C+E) within Cloud + Artificial Intelligence (C+AI), we are focused on enabling and optimizing the end-to-end customer journey for all Microsoft products, services, and channels. Our team is the C+E Studio – we are User Experience professionals (UXers) at our core, care deeply about our customers and each other, and love connecting the dots that cut across business siloes, tools and processes so we can build better experiences. That’s where you come in: we’re searching for a Principal UX Content Designer to join us in reimagining and designing end-to-end commerce and ecosystem experiences. We are looking for an experienced Content Designer who can understand complex problem spaces, conceptualize creative solutions across boundaries, be at the fore-front of our generative Artificial Intelligence (AI) customer experiences, and articulate a clear content point-of-view to create impact at scale. You'll find fulfillment here if you are a master at creating meaningful tone, voice and text while employing an effective end-to-end product strategy, influencing others through your UX craft while tackling big problems with rigor and user empathy. As a Principal UX Content Designer on our C+E Studio team, you will work hand-in-hand with designers, researchers and product managers to shape product experiences by creating a vision for content and drive cohesive product narratives across multiple platforms and touch points. These customer facing experiences include, but are not limited to, Microsoft Founders Hub, Microsoft Learn, Partner Center, Marketplace, Support etc… As a stellar writer, you have a portfolio of work that demonstrates content that is natural and conversational and brings the heart, soul, and right tone at the right time to the overall user experience. You communicate directly with the people using our products by using your gift for language to design intuitive, delightful experiences that help users accomplish their goals and you understand how to seamlessly map user goals to product strategy. You use your gift for language to design intuitive, delightful product experiences that help users accomplish their goals. You’re also strategic and understand content strategy defining product vision and narratives across multiple platforms and touch points. As a writer, you have a portfolio of work that demonstrates your gift for simplifying and improving end-to-end experiences at scale and doing so in a high revenue and fast paced environment.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities
Create and drive a cohesive content strategy for C+E products and services
Set tone and voice for our products and services by developing content guidelines and patterns for others to follow
Define and synthesize user requirements
Write documentation, UI text and continuously iterate
Collaborate closely with UX research, design and product management to ensure that content quality meets customer needs and is integrated within the product
Follow content publishing workflow and comply with structured authoring guidance
Conduct content evaluations and analyze customer data for content effectiveness
Effectively communicate the content experience to executives and stakeholders
Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)QualificationsRequired/Minimum Qualifications:
Bachelor's Degree in Industrial Design, Product Design, Visual Design, Human Computer Interaction, or related field AND 6+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing
OR Master's Degree in Arts, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 4+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing
OR equivalent experience.
Preferred Qualifications:
10+ years of experience planning, writing, editing, and creating content strategy for products and/or services with a global reach
Background in UX content and voice
Experience collaborating with Design and User Research
Critical thinking skills shown in an end-to-end product lifecycle
Current or previous management experience a plus
Content Design IC5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay#CXMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
