The Community Branch Manager provides leadership and oversight for the operations of a given branch. This position is responsible for the branch goals, team development, and staffing while developing and maintaining business relationships in the assigned area.Core Job Requirements/Outcomes Ensure member service is delivered according to established standards by proactively looking for ways to enhance the member experience and seek member feedback to identify changes/enhancements.Ensure strong branch performance and efficient operations to meet established goals by providing oversight and support of branch functions including account maintenance, opening memberships, loan production, and teller transactions.Build and maintain strong partnerships and relationships with businesses and internal teams by networking, participating in events, promoting appropriate products and services, and working collaboratively to increase awareness of STCU within the marketplace and to support organizational strategic objectives.Core Leadership PrinciplesLead by example by aligning actions with shared values.Embrace and communicate organizational direction by enlisting others in a common vision in support of organization values, goals and decisions.Effectively lead organizational change by demonstrating and fostering a growth mindset by inspiring your team to do things differently, seizing opportunities, working through challenges, and persevering toward a better future.Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.Encourage the heart by exhibiting empathy, actively listening and celebrating to cultivate team engagement.Other Essential Functions Provide coaching to team members on creating member experiences that build member loyalty and that meets branch and credit union goals.Proactively manage member feedback, maintain member service standards, identify and manage opportunities to enhance member service experience, and provide recommendations for changes/enhancements in service delivery.Provide back-up support to staff in all aspects of the job including account maintenance, opening new memberships, loan production, and teller transactions.
