OverviewWe’re seeking a detail-oriented team member who can collaborate with multiple stakeholders in support of our Configuration and Document Management Program. Help develop, revise, coordination and oversee the variety of documents and deployment methods in PNNL Operations Systems Directorate.This is a position for a detail oriented multi-tasker, who is creative in developing solutions to a variety of concerns relating to procedures, requirements, checklists, program descriptions, plans and other approved documents. In this role, you will leverage your organizational talents to assist subject matter experts in conveying their requirements in a compliant and effective method encompassing a variety of documentation and deployment methods. You will be training under the document management subject matter expert to assist in requirements implementation and providing guidance to directorate staff.You will facilitate the procedure review, revision, approval, and records management of project and program documents through a collaborative process. You will research options for procedural compliance and effectiveness to provide guidance to our staff. You will also steward the deployment of the approved documents through an established change management process to include aspects of tracking, training, awareness messaging, and communications. In addition, you will analyze procedural changes to identify opportunities for improvement, clarity, and configuration management needs.ResponsibilitiesYou are a listener, an organizational superstar and an expert in multi-tasking. You will have multiple priorities with complexities requiring you to analyze and identify appropriate solutions. You will collaborate with organizational experts and leadership. Your quality of work is excellent, your documents are accurate, and you enjoy data analysis. You are a good communicator and are comfortable working with a diverse group of people, contacting customers to explain processes, and you have excellent interpersonal interactions. You will increase the interdisciplinary understanding and transparency among staff on the requisite document changes.You will review procedures, establish processes, and exercise your judgement in determining the appropriate actions to take. You will spend a large amount of time interacting with individuals to help them with inquiries and questions, while displaying excellent customer service. You will learn the governing documents and implementation methods of applicable requirements and assist with developing solutions, tasks, and other actions. You will provide guidance to processors within the document management team on situations that are complex and assist in developing solutions that meet compliance requirements and deliver effectiveness.This position requires the ability to acquire, review, analyze, and process sensitive information. You will handle business sensitive information and demonstrate discretion and good operational security. There are multiple possibilities for configuration management, and you will be expected to identify the solution to a variety of complex problems and explain the appropriate resolution to staff. You will be expected to exercise judgment and apply solutions in determining appropriate actions. You will coordination the standardized process of the individual components of a document and its deployment.
Collaborate with subject matter experts on tasks and deliverables
Ensure quality of and accuracy of information in produced deliverables
Build and maintain relationships within the Operational Systems Directorate, organizational content owners, and stakeholders for requirements deployment
Display a high degree of customer service in all interactions with strong organizational skills
Maintain precise documentation to record decisions, recommendations, conclusions, errors, or other applicable findings
Prepare procedures and other approved documents for record keeping and deployment
Research procedural changes to verify compliance and distribution needs are met
Possess the ability to effectively interface and collaborate with a diverse set of customers both internal and external
Provide technical direction to PNNL staff on appropriate actions to take for developing and revising procedures
Continue to improve the PNNL safety and security culture
Assist customers in procedure writing and message delivery
Take on additional work and duties within job family expectations, as assigned by your line manager
QualificationsMinimum Qualifications:
BS/BA and 7 years of relevant experience -OR-
MS/MA or higher and 5 years of relevant experience
Preferred Qualifications:
Procedure writing experience with a focus on quality control
Experience working in configuration management or document managementA background in requirements development or deployment
Detail oriented
Exemplary customer service skills
Knowledge of file management or records storage
Is able to work in a team environment with multiple groups to meet business goals
Hazardous Working Conditions/EnvironmentNot Applicable.Additional InformationThis position requires the ability to obtain and maintain a federal security clearance.Requirements:
U.S. Citizenship
Background Investigation: Applicants selected will be subject to a federal background investigation and must meet eligibility requirements for access to classified matter in accordance 10 CFR 710, Appendix B.
Drug Testing: All Security Clearance positions are Testing Designated Positions, which means that the candidate selected is subject to pre-employment and random drug testing. In addition, applicants must be able to demonstrate non-use of illegal drugs, including marijuana, for the 12 consecutive months preceding completion of the requisite Questionnaire for National Security Positions (QNSP).Note: Applicants will be considered ineligible for security clearance processing by the U.S. Department of Energy until non-use of illegal drugs, including marijuana, for 12 months can be demonstrated.Testing Designated PositionThis position is a Testing Designated Position (TDP). The candidate selected for this position will be subject to pre-employment and random drug testing for illegal drugs, including marijuana, consistent with the Controlled Substances Act and the PNNL Workplace Substance Abuse Program.About PNNLPacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or 3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment OpportunityOur laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov .Drug Free WorkplacePNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.HSPD-12 PIV Credential RequirementIn accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.Mandatory RequirementsPlease be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.Rockstar RewardsEmployees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.
Research Associates excluded.
Once eligibility requirements are met.Click Here For Rockstar Rewards (https://careers.pnnl.gov/rockstar-rewards)Minimum SalaryUSD $113,100.00/Yr.Maximum SalaryUSD $175,100.00/Yr.
