WHAT’S THE JOB?
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.As an Account Director (Facility Management/Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.Your work will include:Recognizes that client retention is an ongoing process embedded in daily actions and attitudes, following the Tenacity Client for Life methodology.Maintains a strong Account-level presence to build and sustain effective working relationships with all clients.Aligns key Dexterra contacts with corresponding roles or titles within the client organization, creating a relationship matrix (Web of Influence).Effectively communicates performance expectations, monitors progress, and rewards achievements to ensure that plans, goals, and budgets are met.Acts as a talent scout by leveraging networks to identify, recruit, and evaluate potential Dexterra candidates.Regularly reviews succession plans and supports career growth through personalized development plans.Employs a strategic selling mindset, utilizing the Miller Heiman sales methodology and processConducts regular workplace inspections to ensure all operations are running efficiently and in compliance with safety regulations and client expectations. Identifies and resolves issues proactively to maintain service excellenceEnsures that health and safety protocols are followed at all times, including conducting inspections to identify hazards and implementing corrective actions where neededEngages in regular client feedback sessions to assess satisfaction levels and identify opportunities for improvement. Ensures client feedback is effectively communicated to internal teams and used to enhance service deliveryLeads by example in promoting diversity, equity, and inclusion within the workplace. Encourages a culture of respect and collaboration by addressing biases and fostering a supportive environment for all employees
